BEGIN:VCALENDAR
PRODID:-//Florida Library Training//NONSGML v1.0//EN
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Florida Library Training
X-ORIGINAL-URL:http://www.floridalibrarytraining.com
X-WR-CALDESC:Events for Florida Library Training
X-WR-TIMEZONE:America/Chicago
BEGIN:VEVENT
DTSTART:20111026T130000
DTEND:20111026T140000
DTSTAMP:20130522T154331
CREATED:20110922T144427
LAST-MODIFIED:20110922T144427
UID:2828@http://www.floridalibrarytraining.com
SUMMARY:Handling Customer Complaints Without Taking Things Personally (Online) (NEFLIN)
DESCRIPTION:Wednesday, October 26, 1:00 - 2:00 pm on your DESKTOP    In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-workers or unhappy patrons’ angry words get you down? This webinar gives information and techniques to help you handle both internal and external customer complaints without feeling personally attacked or getting angry and defensive. Participants will learn and begin to master:     3 powerful techniques for not taking things personally   The benefits of not taking things personally   Insights into the problems with “the story” we keep telling ourselves about complaining customers    Virtual Trainer: Andrew Sanderbeck, People ~ Connect Institute    REGISTER HERE
LOCATION:United States
URL:http://www.floridalibrarytraining.com/index.php/2011/09/22/handling-customer-complaints-without-taking-things-personally-online-neflin/
END:VEVENT
END:VCALENDAR