PLAN Webinar: 9 Essential Qualities of Experiencing Mindfulness in Your Work with Andrew Sanderbeck (Live)

Photo of stacked stonesMindfulness continues to be a hot topic in the library industry. But what exactly is mindfulness, and how can you use these techniques to lower your stress, minimize the chaos, and “be in the moment?”

In this informative and interactive program, we’ll explore the 9 Essential Qualities of Mindfulness (based on the work of Melanie Greenberg, Ph.D.) and discuss how we can apply these qualities to our working lives.

Attendees will learn:

  • Mindfulness concepts including Openness, Acceptance, and Presence
  • Techniques to stay focused on the present moment (not the past or the future)
  • The benefits and beauty of Non-Attachment to their work and home lives

Andrew Sanderbeck is a recognized expert presenter, coach, and consultant for libraries on customer service, communication skills, change management, relationship building, and management and leadership. He has presented at ALA, PLA, and at many state and regional library conferences, as well as international conferences. Andrew is the founder of PCI Webinars, a webinar company that produces 100 programs each year for library organizations. He is the author of two books, The Power of Asking for What You Want and The ABCs of Positive Living.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: How to Handle that Dreaded Discipline Problem with Linda Bruno

There’s no doubt about it – for many of us, handling discipline is probably one of the things we dread most about our jobs. Yikes!

The key is to understand the importance of doing what we dread the most – handling it! So often, we try to ignore it, hoping it will go away. Does it? Rarely. And what we try to forget is what it’s doing to morale while we’re hoping it will disappear.

In this session, we’ll discuss just what needs to be done when you know you have a discipline problem that needs to be dealt with. We’ll look at why some of us tend to actually avoid those problems and why some of us tackle them with both feet – and sometimes put our foot in our mouth in the process!

You’ll leave this webinar feeling more confident in your ability to handle discipline. It’s an area most of us would rather forget – but if we supervise others, it’s not likely we’ll get off scot-free. Why not feel in control when handling this necessary part of your job?

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: The Incredible Power of Praise with Linda Bruno

Outlines of various men

According to many human behavior experts, one of the deepest needs for most members of our species is to feel appreciated – particularly in the workplace. Yet something so simple is often overlooked in our day-to-day rush to “get the work done.”

In this 60-minute webinar, we’ll talk about why praise is so important, and then we’ll look at easy ways to incorporate that praise into your workday. You’ll leave with tools to determine the how and when of praise, as well as a list of more than fifteen reasons why you might want to praise someone – and some really good phrases to use when you just can’t think of the right words.

If we pay more attention to praise, a motivating environment will result. And if we work in a motivating environment, we’ll have more fun at work! See you there!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: 9 Ways to Stay Cool, Calm, and Collected with Linda Bruno

Keep calm and carry on

Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a volunteer dealing with staff members and patrons, the people we interact with in our library environments can sometimes trigger emotions that don’t always serve us well.

In this fast-paced 60-minute webinar, we’ll look at why we travel that path to begin with – and how we can put the brakes on before our anger gets the best of us – or someone else. We’ll discuss how we can use emotional intelligence to stay cool, calm, and collected, allowing us to take a step back to reassess what’s really going on in a difficult situation.

Give your self-confidence – and self-awareness – a boost by attending this webinar!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Arresting the Time Robbers in Your Life with Linda Bruno

Watch with legs

It’s official – there is simply too much to do to ever get it all done! Funding cuts, fewer staff, higher expectations for programming and services…it all adds up to “not enough time in the day.”

Our first priority is to take care of our patrons, of course. But that’s just the beginning of what’s on our to-do list every day.

And as much as we’d like it to be, surrender is NOT an option. Instead, it’s time we “arrest the time robbers” that steal that precious commodity when we aren’t paying attention!

Whether it’s those inconvenient interruptions, marathon meetings, or your own propensity to procrastinate, we’ll discover specific ways to deal with each of these time robbers – but first you have to recognize them.

Don’t miss this opportunity to step back and see where your time really goes – and discover how you can gain control of your time to serve your patrons even better than before!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Tapping into Employee Talents with Linda Bruno

Clip art of person juggling various items

We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time.

And yet often, once the new employee is just another staff member, it’s easy to forget to look at them as individuals – each with unique knowledge, skills, and talents.

So how do we decide who is the best for a particular task or project? One of the best ways to foster staff growth is to tap into their specific talents so that your patrons receive the highest quality of service. After all, if they are doing what they are naturally good at, they will provide excellent service.

In this fast-paced one-hour webinar, we will discover tips to tap into that talent. We will discuss key questions you can ask to determine employee talents and perspectives that may have gone unnoticed. We will also work on understanding the connection between an employee’s personality and parts of the job that may be a natural fit for their talents.

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Are You a Negative Nell or a Positive Paul? Reducing Our Tendency to Embrace the Negative with Linda Bruno

Happy face balls

Have you ever noticed how easy it is to get drawn into the world of the “Negative Nells?” And how much more difficult it is to join Positive Paul’s party?

Have you ever noticed that we often tend to share our negativity with others – our co-workers and our patrons? They often “catch” our negativity, make it their very own, and proceed to share it with even more people!

What we sometimes forget is that holding on to negativity or focusing on the positive is a choice, not something over which we have absolutely no control.

In this 90-minute webinar, we’re going to look at what tends to bring out our negativity, how long we hang on to negative thoughts, and how we generally react to those feelings.

Then we’ll talk about choices – how do we raise awareness of the choices we’re making regarding our own feelings? How do we ensure that those choices are going to be to our benefit?

How, in other words, do we choose to stay positive when negativity seems to be the norm?

Attend this 90-minute webinar and make a choice to ignore Negative Nell and party with Positive Paul!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Coaching Others for Success with Linda Bruno

Coaching written on glass

What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage, teach, help, develop, grow, train, instruct, mentor, and advise. Whew! That’s a big job! And the reason it’s such a big job is that effective coaching is critical to “winning” – or as we say in the workplace – “success.”

Success doesn’t just happen though, does it? It often takes someone coming alongside to coach and mentor others to give them the best chance for succeeding.

Indeed, feedback through coaching is a roadmap of sorts. A good coach sees when someone is veering off-course and gives feedback to help that person get back on track.

In this fast-paced 90-minute session, we’ll discuss helping others set meaningful goals and all that entails. We’ll learn why understanding obstacles, listening to their concerns, and helping them move forward is so important in helping them achieve what you both want – a job well done.

Whether you’re a supervisor or just enjoy helping others succeed, join us for this thought-provoking webinar!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Patience! How to Get It – How to Keep It! with Linda Bruno

Photo of stacked stones

If you look up the word “patience”…oh wait, you don’t have time to look up words, right? Who has the patience to do that anymore?

Well, if you did decide to look it up, here’s what you’d find: “the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.”

Our next step should probably be to look up the word “delay,” as that particular word’s definition seems to have changed as far as the length of time it might indicate. Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web page on a mobile device takes a “jarring” 7 seconds to load – gasp!

Add to that the many other things that might be testing our patience (running late, boredom, doing too many things, health issues, relationship irritants, and any number of life’s other stressors), and it shouldn’t really surprise us that it’s a rare person who moves through each day in a warm, fuzzy blanket of patience :-)

Constant impatience, though, can cause other issues for us. Allowing our impatience to reign supreme, we can damage relationships, make poor decisions, say things we regret, DO things we regret, contribute to our own health problems, and the list goes on. I think you’ll agree that those are all pretty good reasons to develop our patience!

In this 90-minute webinar, we’ll discuss developing an awareness of our own impatience along with tips on how to increase our level of patience – and our happiness. After all, do you know many people who are constantly impatient, but happy? I didn’t think so!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Leave Your Stress @ Work! with Linda Bruno

One sign says stress one sign says relax

Although our work often brings us great joy, it can also present a few challenges – differing personalities, friction, work overload, patron demands, negativity – you get the picture!

And when we take those challenges home with us in the form of stress, the cycle becomes a 24/7 rerun.

In this single 90-minute session, we’re going to help you understand what’s really causing the stress – and it’s not always what we think. We’ll also discuss some simple steps to help you leave your workday at work – particularly if it’s been stressful!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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