NEFLIN Online Privacy & Security: Webinar (09/26/17)

The Fear, the Hype, and What You Can Do about It


If you read today’s headlines about security breaches, you might be thinking of going back to fax machines and snail mail. Or you might be assuming that privacy is dead and we may as well get used to it (and you have nothing to hide, right?)

While there is no such thing as foolproof security and privacy, there is a middle ground that you can find by understanding and using particular techniques. We are in a world where mobile technologies are everywhere and we need to use them to be productive and to enjoy creative activities.

We’ll discuss answers to these questions:

Security:

  • Is your laptop or smartphone’s traffic being harvested when on public wi-fi?
  • What’s the best thing to do if your device is lost or stolen?
  • Is your data safely backed up?
  • Should you trust a password manager?
  • What are the advantages of using Touch ID on iPhones?
  • Is it a good idea to use mobile payment systems in retail stores?
  • Can criminals hold your data captive and ask for ransom?
  • How can you make theft of your identity less likely?

Privacy:

  • Is your laptop camera or microphone recording without you knowing it?
  • Are you giving away information for targeted advertising?
  • How easy is it for anyone to see all of your search engine history?
  • How is your location data being used?
  • Do privacy policies mean anything? Are they worth reading?
  • Should you use encrypted messaging and email? How?

For each question we’ll look at media hype compared to expert opinions and show what you can do do protect yourself. We’ll look at statistics on the likelihood of each bad thing that might happen. You’ll come away with resources for learning more, so you can take reasonable steps to protect your privacy and security.

Virtual Trainer: Nicole Hennig

Nicole Hennig is an independent user-experience professional, helping librarians and educators effectively use mobile technologies.

Nicole’s books include Apps for Librarians: Using the Best Mobile Technology to Educate, Create, and Engage, Selecting and Evaluating the Best Mobile Apps for Library Services, and Best Apps for Academics. She teaches several online courses, including Apps for Librarians & Educators, and Organize Your Life with Mobile Apps.

She worked for the MIT Libraries for 14 years, first as web manager and then as head of the user experience department. She is the winner of several awards, including the MIT Excellence Award for Innovative Solutions.

Nicole loves teaching, presenting, and inspiring people to use technology effectively. To stay current with the best mobile technology for education, sign up for her email newsletter, Mobile Apps News, and follow her on Twitter @nic221, where she tweets about libraries and mobile technologies.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

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PLAN Webinar 12+ Ways to Help New Employees Feel Welcome with Linda Bruno

Photo of red Converse sneakers in front of Welcome on Board matHave you ever been part of a celebration when an employee leaves? Not that you’re glad they’re leaving (of course 😊), but you just want to show them you have appreciated them while you were co-workers.

Isn’t it odd that we may make it a point to celebrate someone’s departure, but never think to celebrate a new employee’s arrival? Sometimes we don’t even prepare for their arrival! It’s no wonder that it can take longer than necessary for new employees to feel welcome.

In this 90-minute webinar, we’ll brainstorm ways of not only preparing for our new employees, but also tips to celebrate their arrival and make sure they feel welcome – what a terrific way to start a new job!

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Library Services Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Webinar: What Customers Really Want: Getting Back to Basics with Linda Bruno

Photo of rocks made up to look like peopleIsn’t it wonderful when we can offer our customers the latest in programming and technology? They love it – and so do we! And yet…even when we offer the “latest and greatest,” that doesn’t guarantee a delighted customer.

Of course, we should still strive to stay competitive in today’s fast-changing environment, but maybe we need to occasionally step back and see how we actually deliver our services through our customers’ eyes.

So what do our customers really want? In many cases, it’s the simple basic courtesies and attitudes that will bring our customers back time after time. After all, they can find information and entertainment in a myriad of places these days – places that are actually competing with our libraries. But can those places make your customer feel valued and appreciated? Maybe…maybe not. But you definitely can!

In this 90-minute webinar, we’ll talk about getting back to basics. As the old saying goes, “it’s not rocket science,” but sometimes we just need a little time to reflect on how our customers “see” us. We’ll discuss how – when we get back to basics – we promote a positive image for our library so that, not only do our customers feel appreciated, they’ll appreciate us right back!

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Essential Library Competencies

Skill Level: IntroductIon

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NEFLIN Black Belt Librarians: Real World Library Security – Jacksonville (08/31/17)

Don’t miss your final opportunity to learn from this expert consultant and trainer on his final visit to the NEFLIN region!


Real World Library Security is the original security and safety training for Black Belt Librarians.  During this six hour workshop, library staff will learn:

  • How to approach patrons to inform them of rules in a way that will most likely gain their compliance while keeping the staff as safe as possible
  • The essential elements of a real world security program
  • How to make sure that staff themselves are not the behavior problem
  • How to recognize different levels of patron emotion and how best to respond

Warren welcomes discussion and will make extensive time for Q & A with attendees.

Trainer: Warren Graham, Warren Davis Graham Training and Consulting, Author The Black Belt Librarian: Real-World Safety & Security

A security professional for more than 25 years, including 17 years as the security manager of the Public Library of Charlotte and Mecklenburg County, North Carolina, Warren Graham left the library in 2006 to establish Warren Davis Graham Training and Consulting. Graham has made countless presentations and is a leading speaker internationally on practical day-to-day library security procedures. 

Cost: NEFLIN classes are free of charge for Florida library staff.  Registration is required for all classes and NEFLIN members get priority.

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PLAN Webinar: Progressive Discipline: What It Is, What It Isn’t, and How to More Successfully Use It with Your Employees with Andrew Sanderbeck

Clip art of silhouettes of people around a circles, like gearsProgressive discipline, also known as performance improvement planning, is an effective method of helping an employee meet his/her responsibilities while shaping the behaviors that are wanted and not wanted on the job.

There can be a lot of confusion on not only how to use it, but also how to use this tool effectively. In this interactive and informative webinar program, Andrew Sanderbeck will discuss:

  • Different progressive discipline models and their pros and cons
  • The difference between coaching and progressive discipline
  • Tools you can use with your progressive discipline model to make it even more effective

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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NEFLIN Solving the Personality Puzzle: 2-Part Webinar (08/30 and 08/31/17)


IMPORTANT: This is a 2-part webinar that meets both on Wednesday, August 30 AND Thursday, August  31 from 10:00 am – 11:30 am each day. You must attend both sessions.

Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This 2-part workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. 

       

We’ll look at common characteristics of the four primary styles – the good, the bad, and they ugly! You’ll find out how we are all so different… and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don’t they have the same goals you do? Why don’t they see things the way you do (after all, you’re right, right?!?)?

Prior to the first session, you’ll have an opportunity to assess your own personality style, which will prepare you to glean the most from the two 90-minute sessions explaining the ins and outs of personalities.   

In the first session, Personalities at Work, you’ll examine your own personality style as well as the strengths and struggles of the other three basic styles. As you learn about yourself, you’ll undoubtedly experience an “aha!” moment regarding someone else (or several “someone elses”!). We’ll also delve a little deeper to find out what makes them – and us – tick!

In the second session, How in the World Can I Communicate With Them?, we’ll continue to deepen our understanding and discover specific ways to deal effectively with each style.

If you’ve ever asked yourself “why did they DO that?” attend this informative and fun 2-part workshop series – and find out!

Attendees will:

  • learn to differentiate between the 4 primary personality styles
  • evaluate their own personality’s strengths and weaknesses
  • discover key techniques to communicate effectively with each style

Virtual Trainer: Linda Bruno

Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

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NEFLIN Cataloging for Non-Catalogers: Webinar (08/29/17)

No matter where you work in the library, knowledge of basic cataloging will enhance and improve your skills.  

This online training will offer a basic orientation to cataloging – its purpose, its goals, its terminology – including what information is most important, the original cataloging process, copy cataloging, and MARC –the framework used to code the information (yes, catalogers CODE!). 

A great start for the beginning cataloger as well as an introduction for the non-cataloging staff, manager, and administrator.


After this webinar participants will:

  • know why we catalog and how it affects the whole library
  • comprehend cataloging terminology
  • understand the cataloging process as a whole
  • recognize parts of the MARC record
  • identify cataloging resources
  • Objectives:

To gain an understanding of what cataloging is, how it affects the organization as a whole, and how it is evolving.

Methods:

Lecture with Q&A

Use of real world examples to illustrate the abstract concepts being introducedOutcomes:

Attendees will leave with a better understanding of what cataloging is and how it fits into the organization as a whole.  They will have tools and skills that can be immediately applied to their daily activities, whether in public or technical services. Every attendee will leave with resources and learning aids to continue the learning process on their own.

Virtual Trainer: Melissa Powell, Biblioease

Melissa  Powell has worked for 35 years in libraries as a paraprofessional and degreed professional, in addition to a 4-year “retirement” to learn about the book & publishing industry.  She is an Independent Librarian currently teaching Cataloging Fundamentals, Collection Management, and Customer Service Skills and regularly consults with school and public libraries on technical and public services.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

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Dealing with Workplace Negativity – NEFLIN (08/17/17)

“Negativity in the workplace” – the phrase has become almost cliché, hasn’t it? And the fact that it’s so “common” speaks volumes about the environments we face when we show up for work every day. Lower morale, lower productivity, lower customer service.

                                 

So what can we do about such a predictable, but demotivating, scenario? In this full-day face-to-face workshop, we’ll cover three primary sources of negativity in our workplaces: our patrons, our co-workers, and ourselves! We’ll discuss what causes it, how we can recognize it, and specific tips on how to handle it.

Don’t miss this opportunity to spend time reflecting on this very human side of your workplace. You’ll come away with a new perspective on what others perceive as inevitable – you’ll discover ways to deal with it!

Attendees will:

  • analyze where the negativity in their workplaces might be originating
  • reflect on what part they may be playing in creating a negative environment
  • develop a list of ways they can deal with negativity, no matter the source

Trainer: Linda Bruno

Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!

Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

Cost: NEFLIN classes are free of charge for Florida library staff.  Registration is required for all classes and NEFLIN members get priority.

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PLAN Webinar: The Human Resources Fundamentals Webinar for Non-HR Managers and Supervisors, Part 2 of 2, with Andrew Sanderbeck

Clip art of silhouettes of a group of people standing in front of an organization chartAn employee comes to ask you questions about Florida’s OSHA laws. Another employee has a question about your progressive discipline policy. Will you be able to accurately answer their questions?

Some library organizations do not have a Human Resources Department to refer to, and others are reliant upon a city or county HR department off-site. The Human Resource Fundamentals Webinar for Non-HR Managers and Supervisors will address questions you have regarding HR issues and keep you up to date on the latest changes regarding employment and workplace regulations.

This webinar is perfect for Non-Human Resource professionals who are responsible for HR functions, as well as managers and first line supervisors that need to stay informed of HR laws and best practices.

As a result of this program, participants will learn and have a better understanding of:

  • Occupational Safety and Health Act (OSHA) in Florida
  • Fair Labor Standards Act (FLSA)
  • Legal dos and don’ts of applications and interviewing
  • Best HR practices in delivering performance appraisals
  • How to avoid the legal pitfalls of progressive discipline

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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NEFLIN Fair Use for Social Media – Copyright and External Library Communications: Webinar (08/15/17)

Social media, such as Facebook, Pinterest, and blogs, as well as traditional forms of external communication (e.g. flyers, posters), offer libraries effective and economical means of advertising programs, resources, and services to patrons on platforms they typically turn to for information. Social media posts, Pinterest boards, flyers or posters frequently incorporate copyrighted content, raising questions about whether permission is required or if an exception such as fair use applies.

During this presentation, attendees will be introduced to fair use and how it applies to these types of communications as well as receive guidance on locating open access or openly licensed content for use in external communications.

Learning Outcomes:

  1. Understand the four factors of fair use and how it applies to use of copyrighted content in social media and other external communications
  2. Locate open access or openly licensed images, texts, or other copyrighted works

Virtual Trainer: Christine Fruin 

Christine Fruin is currently Scholarly Communications Librarian at the University of Florida. Drawing upon her education and experience as an attorney, she has worked for over a decade as an academic librarian dedicated to promoting access to and use of diverse collections through utilization of fair use, open access and responsible licensing. Fruin is a frequent author and speaker on copyright in online education, fair use in higher education and open and public access. Her other interests include use of media in online education, information law and policy in libraries, and collection development/management.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

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