PLAN Webinar 12+ Ways to Help New Employees Feel Welcome with Linda Bruno

Photo of red Converse sneakers in front of Welcome on Board matHave you ever been part of a celebration when an employee leaves? Not that you’re glad they’re leaving (of course 😊), but you just want to show them you have appreciated them while you were co-workers.

Isn’t it odd that we may make it a point to celebrate someone’s departure, but never think to celebrate a new employee’s arrival? Sometimes we don’t even prepare for their arrival! It’s no wonder that it can take longer than necessary for new employees to feel welcome.

In this 90-minute webinar, we’ll brainstorm ways of not only preparing for our new employees, but also tips to celebrate their arrival and make sure they feel welcome – what a terrific way to start a new job!

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Library Services Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Webinar: What Customers Really Want: Getting Back to Basics with Linda Bruno

Photo of rocks made up to look like peopleIsn’t it wonderful when we can offer our customers the latest in programming and technology? They love it – and so do we! And yet…even when we offer the “latest and greatest,” that doesn’t guarantee a delighted customer.

Of course, we should still strive to stay competitive in today’s fast-changing environment, but maybe we need to occasionally step back and see how we actually deliver our services through our customers’ eyes.

So what do our customers really want? In many cases, it’s the simple basic courtesies and attitudes that will bring our customers back time after time. After all, they can find information and entertainment in a myriad of places these days – places that are actually competing with our libraries. But can those places make your customer feel valued and appreciated? Maybe…maybe not. But you definitely can!

In this 90-minute webinar, we’ll talk about getting back to basics. As the old saying goes, “it’s not rocket science,” but sometimes we just need a little time to reflect on how our customers “see” us. We’ll discuss how – when we get back to basics – we promote a positive image for our library so that, not only do our customers feel appreciated, they’ll appreciate us right back!

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Essential Library Competencies

Skill Level: IntroductIon

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PLAN Webinar: Progressive Discipline: What It Is, What It Isn’t, and How to More Successfully Use It with Your Employees with Andrew Sanderbeck

Clip art of silhouettes of people around a circles, like gearsProgressive discipline, also known as performance improvement planning, is an effective method of helping an employee meet his/her responsibilities while shaping the behaviors that are wanted and not wanted on the job.

There can be a lot of confusion on not only how to use it, but also how to use this tool effectively. In this interactive and informative webinar program, Andrew Sanderbeck will discuss:

  • Different progressive discipline models and their pros and cons
  • The difference between coaching and progressive discipline
  • Tools you can use with your progressive discipline model to make it even more effective

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Webinar: The Human Resources Fundamentals Webinar for Non-HR Managers and Supervisors, Part 2 of 2, with Andrew Sanderbeck

Clip art of silhouettes of a group of people standing in front of an organization chartAn employee comes to ask you questions about Florida’s OSHA laws. Another employee has a question about your progressive discipline policy. Will you be able to accurately answer their questions?

Some library organizations do not have a Human Resources Department to refer to, and others are reliant upon a city or county HR department off-site. The Human Resource Fundamentals Webinar for Non-HR Managers and Supervisors will address questions you have regarding HR issues and keep you up to date on the latest changes regarding employment and workplace regulations.

This webinar is perfect for Non-Human Resource professionals who are responsible for HR functions, as well as managers and first line supervisors that need to stay informed of HR laws and best practices.

As a result of this program, participants will learn and have a better understanding of:

  • Occupational Safety and Health Act (OSHA) in Florida
  • Fair Labor Standards Act (FLSA)
  • Legal dos and don’ts of applications and interviewing
  • Best HR practices in delivering performance appraisals
  • How to avoid the legal pitfalls of progressive discipline

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Quick Class: How to Create an Effective Newsletter (Part 2 of 2)

In the second part of this webinar series, you will learn how to convey information about your library services to your patrons and funders, including some free and low-cost programs to help you communicate with them. Presented by: Regina Burgess.

This webinar is part of the PLAN Quick Class Series, webinars that are just 30 minutes long that fit into any busy schedule!

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PLAN Webinar: The Human Resources Fundamentals Webinar for Non-HR Managers and Supervisors, Part 1 of 2, with Andrew Sanderbeck

Clip art of woman looking at phone with technology swirling in the backgroundAn employee comes to ask you questions about FMLA. Another employee has a question about the Americans with Disabilities Act. What do you do? Do you know who to ask or where to search to find the information you need?

Some library organizations do not have a Human Resources Department to refer to, and others are reliant upon a city or county HR department off-site. The Human Resource Fundamentals Webinar for Non-HR Managers and Supervisors will address questions you have regarding HR issues and keep you up to date on the latest changes regarding workplace regulations.

This webinar is perfect for Non-Human Resource professionals who are responsible for HR functions, as well as managers and first line supervisors that need to stay informed of HR laws and best practices.

As a result of this program, participants will learn and have a better understanding of:

  • The “at will” relationship between employee and employer
  • Electronic Communications Privacy Act
  • Title VII and other key federal employment laws
  • Sexual and other forms of harassment
  • Age discrimination
  • Americans with Disabilities Act (ADA)
  • Family and Medical Leave Act (FMLA)
  • Consolidated Omnibus Budget Reconciliation Act (COBRA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Workers’ compensation and unemployment compensation

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Webinar: How to Conduct Interviewing Workshops at Your Library with Linda Bruno

Clip art of man being interviewed by a panelIn this 90-minute webinar, we will cover tips you can use to coach your patrons (or friends and family members!) on how to handle the result of a good resume – the interview. We will discuss what to include in our answers as well as what not to share.

We will learn the “best” way to answer one of the most common interview questions: “So tell me a little bit about yourself.” What would you say to that question? Would you tell the interviewer that you’ve been married 14 times and have 31 kids? Would you tell them you’re just looking for a job to pay the bills? Of course not! Yet you would be surprised at what slips out if we haven’t prepared a professional answer to this question (hopefully we don’t have to worry about the part about being married 14 times).

This will be your chance to learn how to help people polish their answers to some thought-provoking questions – instead of waiting until they are in front of the interviewer to come up with those answers! And, as a bonus, you’ll receive handouts that you can reproduce for your own workshops.

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Library Services Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: The Dos and Don’ts of Applications and Interviewing with Andrew Sanderbeck

Clip art of man being interview by 5 peopleThe good news: You’re hiring for a position in the library! Now the work to find your ideal candidate begins.

Personal interviews and employment applications are the most frequently used tools for selecting the best qualified candidates for employment. As with the application process, employers need to think critically about their interview procedure to make sure that every person involved in the process is familiar with the “dos and don’ts” of the interview process.

In this interactive and informative webinar, Andrew Sanderbeck will discuss:

  • Things to look for in your job application form that should be removed and/or is missing
  • The two-prong role of the interviewer (and what many interviewers do wrong)
  • Questions to ask and not to ask (being legally compliant)
  • What to do with “inappropriate information” shared by a candidate

Andrew Sanderbeck has been developing and conducting programs for libraries and library organizations for more than ten years. He has presented web-based, online, and face-to-face sessions on Management and Leadership, Customer Service, and Communication Skills in the United States and numerous countries around the world.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

Can’t attend the live webinar? Register here to receive a link to the recording.

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PLAN Webinar: How to Conduct Resume Workshops at Your Library with Linda Bruno

Photo of cover letter with classified ads section of newspaperIf you asked the people in your community what comes to mind when they think of your library, many might say “a resource for our community.” What better resource could you be than for those who have recently (or not so recently) been laid off – or for those who simply want to find a better job?

Laid off – those dreaded words. Those of us who are employed can only imagine the fear and frustration that must face the many people who, for one reason or another, lose their jobs. But what can we do? Most of us don’t have jobs available for them even if they have a perfect resume. But here’s the catch – most of them don’t have even a close-to-perfect resume – and some have no idea where to start. If they do have a resume, there’s a good chance they think they can sit in front of a computer screen, submit dozens of resumes, and a job will magically appear. Employment experts estimate that as many as 80% of the jobs being found are found through networking, not through plastering your resume all over town, and that includes “cybertown”…

In this 90-minute workshop, we will discuss what needs to be on a resume and what we should get rid of – now! How should it be formatted? How much “white space” do we really need? We will also touch on how a person can network – what is it? Why is it so important today? How does my personality affect my inclination to network? You’ll also receive handouts that you can reproduce for your own workshops.

Perhaps there are other groups in your community who are already offering this type of information to the unemployed. But why not offer it at your library, where people may feel more comfortable? Plus, we all need to keep our resumes up-to-date, no matter what our job status is. And it sure never hurts to learn a few new tricks of the trade when it comes to networking. You’ll find this session not only helpful to your library, but also helpful to you or someone you know who may need this information in the future.

Instructor: Linda Bruno
With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, DDI (Development Dimensions International).

Competency Index for the Library Field: Library Services Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Quick Class: How to Create an Effective Newsletter (Part 1 of 2)

In this two-part webinar series, you will learn how to convey information about your library services to your patrons and funders, including some free and low-cost programs to help you communicate with them. Presented by: Regina Burgess.

Note: Please also register for How to Create an Effective Newsletter (Part 2 of 2) scheduled for August 14, 2017.

This webinar is part of the PLAN Quick Class Series, webinars that are just 30 minutes long that fit into any busy schedule!

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