PLAN Webinar: Are You Listening? Improving this Essential Skill with Linda Bruno

Clip art of man holding hand to ear with caption listen

Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!

Even in this day of emailing, instant messaging, and texting, we still need to “listen” to be able to communicate effectively.

In this session, we’ll discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do. You’ll discover why preferred listening styles might change and how you can become more aware of your own style as well as others’.

We’ll also look closely at how you can become a more effective listener – and improve your life! We’ll come up with a list of at least 20 tips you can use to make sure you are really listening to those around you.

And do you know the biggest puzzle about listening? No? Come to this webinar and find out!!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: The 5 Habits of People Who Form Good Habits with Linda Bruno

Photo of fruits and vegetables

Here we are, already a few months into another new year. Wow, that time went fast!

Many people make resolutions at the beginning of every year, knowing in their hearts that they won’t keep them. Why won’t they keep them? Because they haven’t thought through what new habits will be required to make sure “this one sticks” – or even why they want to make the change in the first place. And as we all know, the “deciding” to change is the easy part!

So you see – it’s all in our minds. But we already knew that, didn’t we? In this 90-minute session, we’ll be taking some time to walk through a few simple steps that will help us finally succeed the next time we choose to tackle a new habit – or get rid of an old one.

Don’t miss this chance to really think through your own motivation for changing a habit – and how you can make sure that motivation keeps moving you forward.

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: The Positive Power of Introverts with Linda Bruno

Meme says Introverts Unite Separately in Your Own Homes

We’re hearing a lot about introverts these days – some of it’s positive, some not so much. There are statistics floating around saying that about 25% – 35% of the general population are introverts…which means that a vast majority of people are extroverts.

Some informal studies show that as many as 70% of those working in the library field are introverts. That’s not really surprising, is it? Introverts like quiet (yes, libraries used to be quiet and many are still more quiet than other workplaces).

There are many myths surrounding the idea of being an introvert – they’re shy, rude, don’t like to go out in public, don’t like talking to people, don’t know how to have fun – lots of things that simply aren’t true for most introverts. These myths, however, can create negative feelings from others.

This 90-minute webinar is intended to help you really understand introverts, as well as appreciate all of the positive attributes they bring to your work environment.

Whether you’re an introvert yourself, you work with or for an introvert, or an introvert works for you, this session will give you a broader understanding of the many benefits of having introverts in our workplaces!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Introduction to Snapchat with Laura Solomon (Live)

Snapchat logo

You’ve heard that all the teens are using Snapchat…but are they? Is it a good fit for libraries? Get the answer to these questions and a lot more about this popular social media channel.

We’ll examine current demographics and use cases for libraries. We will also spend some time going through the basics, so that you can get comfortable with this social platform.

Laura Solomon, MCIW, MLS is the Library Services Manager for the Ohio Public Library Information Network. She has been doing web development and design for twenty years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written three books about social media and content marketing, specifically for libraries, and speaks nationally on both these and technology-related topics. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

Competency Index for the Library Field: Library Management Competencies; Technology Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Pain-Free Presentations: Don’t Bore Your Audience to Tears with Laura Solomon (Live)

Clip art of presentationYou’ve been asked (or maybe you actually volunteered) to do an in-person presentation. Now what? You’ve survived your own share of horrendous presentations, and you don’t want to inflict one on anyone else.

How do you prepare? How do you keep people interested so they don’t spend the whole time on Facebook? How can you make a PowerPoint that actually helps and doesn’t just contain a bunch of bullet points? The questions can be overwhelming and the challenges numerous.

Find out what works and what doesn’t, and how to keep your audience engaged. Learn how to avoid the common mistakes that newbie presenters make while discovering what it takes to get asked to do it again–you can make your first (or next) presentation ROCK!

Laura Solomon, MCIW, MLS is the Library Services Manager for the Ohio Public Library Information Network. She has been doing web development and design for twenty years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written three books about social media and content marketing, specifically for libraries, and speaks nationally on both these and technology-related topics. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Beyond Basic Social Media: Moving Towards Content Marketing with Laura Solomon (Live)

Mix of social media icons

Do you want to increase your value to library users? Would you like to market online more effectively? Content marketing is all about delivering content that library users find useful and relevant. Benefit from practical advice and guidance on how to market online better by helping users answer the question, “What’s in it for me?”

Discover the confidence, knowledge, and skills you need to optimize content for sharing with instructor Laura Solomon, author of several books on library social media and content marketing.

Laura Solomon, MCIW, MLS is the Library Services Manager for the Ohio Public Library Information Network. She has been doing web development and design for twenty years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written three books about social media and content marketing, specifically for libraries, and speaks nationally on both these and technology-related topics. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

Competency Index for the Library Field: Library Management Competencies; Technology Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Ready, Set, GOAL! The Power of Effective Goal-Setting with Linda Bruno – Part 2 of 2

Target with arrows captioned goal setting

Have you ever set an exciting goal, only to find yourself not making much progress? I think we have all experienced that! But there are tools available to us to help us set AND achieve our goals.

In the first 90-minute session, we’ll discover the difference between a wish and a goal – and we’ll learn how to turn those wishes into goals with a simple 3-step process. We’ll develop an understanding of why so many goals are never reached, so that we can avoid those pitfalls. And we will save time at the end to start the process of setting our own individual goals.

In our second session, we will look at the goals we’ve already set and decide how we can develop them more fully, which will help to ensure we are successful. And you’ll leave with a list of more than 20 tips to help you reach those all-important goals.

We hear about goals almost daily – isn’t it about time we decided to make them work for us?

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

 

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PLAN Webinar: Turning Outward: What Does Your Community Really Want? with Linda Bruno

People standing around

When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do.

Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe we could be a bit more intentional in turning outward.

The question then is, “What does your community really want?” And the answer, we know, isn’t found by guessing. If we really want to turn outward to discover what they want, we need to be willing to ask.

In this 90-minute webinar based on the comprehensive study and resulting tools offered by the American Library Association in conjunction with The Harwood Institute for Public Innovation, we’ll look at what turning outward actually involves. We’ll discuss some of the questions we can ask individuals as well as groups of community members that will help us serve them even better. And since we’ve all heard the statistics about how humans resist change, we’ll even talk about how to get staff members on board.

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Ready, Set, GOAL! The Power of Effective Goal-Setting with Linda Bruno – Part 1 of 2

Target with arrows captioned goal setting

Have you ever set an exciting goal, only to find yourself not making much progress? I think we have all experienced that! But there are tools available to us to help us set AND achieve our goals.

In the first 90-minute session, we’ll discover the difference between a wish and a goal – and we’ll learn how to turn those wishes into goals with a simple 3-step process. We’ll develop an understanding of why so many goals are never reached, so that we can avoid those pitfalls. And we will save time at the end to start the process of setting our own individual goals.

In our second session, we will look at the goals we’ve already set and decide how we can develop them more fully, which will help to ensure we are successful. And you’ll leave with a list of more than 20 tips to help you reach those all-important goals.

We hear about goals almost daily – isn’t it about time we decided to make them work for us?

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

 

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PLAN FLYP Workshop

Youth services staff members from across the Panhandle will get together on February 9, 2018, from 9 a.m. to 1 p.m. CT (10 a.m. to 2 p.m. ET) at the Bay County Public Library in Panama City, Florida to share programming ideas for the 2018 summer reading program.

All attendees are encouraged to bring goodies to share.

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