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December 2017

PLAN Webinar: Dealing with Angry Customer Behaviors with Andrew Sanderbeck

December 13 @ 10:00 am - 11:00 pm
Live Online

Oh, yes…they’re out there and they’re coming to your library. Angry, nasty, and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions, some of these angry customers could actually leave feeling better! The Dealing with Angry Customer Behaviors webinar is an…

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PLAN Webinar: Tools to Improve Your Workflow and Increase Productivity with Laura Solomon (Live)

December 18 @ 2:00 pm - 3:00 pm
Live Online

Have you ever found a tool or service that made you go “AHA!?” Are there little gems that make your life so much easier that you wonder how you lived without them? This interactive and informative webinar is filled with online (and free!) tools that can help you improve your workflow. Come discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have. Laura Solomon, MCIW, MLS is the Library Services…

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January 2018

PLAN Webinar: 25 Problems on Library Websites and How to Fix Them with Laura Solomon (Live)

January 9, 2018 @ 2:00 pm - 3:00 pm
Live Online

Thought that rotating carousel on your website looked cool? What about that vendor widget? There are all kinds of issues with various features commonly found on library websites, and in this workshop, you’ll learn about the 25 most common ones. You’ll discover not only the inherent challenges your patrons may face with these issues, but you’ll also learn ways to fix those issues, and even rate how hard those fixes are. You’ll leave this event with a wealth of data…

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PLAN Webinar: Using Google Analytics Data and Reports with Tabatha Farney (Live)

January 10, 2018 @ 10:00 am - 11:30 am
Live Online

Have you ever wondered how people interact with your website? What about how to analyze website use data to make decisions? Google Analytics may be the tool for you! Google Analytics is an amazing digital analytics tool that tracks website use data, but may not be very intuitive starting out. This 90 minute webinar is designed to get you comfortable with Google Analytics. I’ll talk about how Google Analytics collects and reports website use data, the essential data points and…

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PLAN Workshop: The Efficient Librarian: Productivity Strategies for Workplace Success with Doug Crane

January 11, 2018 @ 9:00 am - 12:00 pm
LeRoy Collins Leon County Public Library,
200 W Park Ave
Tallahasssee, FL United States
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Note: Time is 10 a.m. to 1 p.m. Eastern time The world of work seems to be moving faster and faster every day. Is it possible to keep up with the rapid pace and still be stress free? Yes, it is! This workshop will present productive strategies for workplace success based in part on the book, Getting Things Done® by David Allen. Learn powerful methods for managing commitments, information, and communication that are the gold standard for personal and organizational efficiency.  Discover…

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PLAN Webinar: Level up your Google Analytics Data with Google Tag Manager with Tabatha Farney (Live)

January 17, 2018 @ 10:00 am - 11:30 am
Live Online

Out of the box Google Analytics provides useful data, but it misses meaningful data points that better demonstrate actual website usage. What’s missing you ask? Practically anything having to do with a user action such as clicks, downloads, and form submissions. If you want this extremely useful data, you must implement event tracking and other Google Analytics enhancements which involves messing with your website’s code. Enter Google Tag Manager! Google Tag Manager (GTM) greatly simplifies many advanced Google Analytics tracking…

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PLAN Webinar: Planning a Website Redesign (4-part series) with Laura Solomon (Live)

January 23, 2018 @ 2:00 pm - 3:00 pm
Live Online

Part 1: January 23, 2018 from 2 p.m. to 3 p.m. CT Part 2: January 30, 2018 from 2 p.m. to 3 p.m. CT Part 3: February 6, 2018 from 2 p.m. to 3 p.m. CT Part 4: February 13, 2018 from 2 p.m. to 3 p.m. CT Register once to attend all four sessions! Is your library thinking about or planning a redesign of its website? You may have a nagging feeling that the website would benefit from an…

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February 2018

PLAN Workshop: The Black Belt Librarian with Warren Graham

February 5, 2018 @ 8:00 am - 3:00 pm
Wakulla County Public Library,
4330 Crawfordville Hwy
Crawfordville, FL United States
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Note: Time is 9 a.m. ET to 4 p.m. ET Warren Graham is trying to retire but we lured him to Florida one more time. Space is limited, so don’t miss this opportunity! Warren will share: The essential elements of a truly effective security program. How to approach a patron to advise them of a rule in a way that will most likely insure their compliance and keep you safe at the same time. The right mindset staff must have…

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PLAN Webinar: Effective Workplace Communication Skills for New(er) Supervisors and Managers with Andrew Sanderbeck

February 7, 2018 @ 10:00 am - 11:00 am
Live Online

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal, or in writing. Communicating effectively is a learned skill that requires practice, patience, and a desire to be more effective every day. More importantly, your success as a supervisor or manager will greatly depend on how effective you are in communicating your message to others in your library. This webinar program will…

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PLAN FLYP Workshop

February 9, 2018 @ 9:00 am - 1:00 pm
Bay County Public Library,
898 W. 11th St.
Panama City, FL 32401 United States
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Youth services staff members from across the Panhandle will get together on February 9, 2018, from 9 a.m. to 1 p.m. CT (10 a.m. to 2 p.m. ET) at the Bay County Public Library in Panama City, Florida to share programming ideas for the 2018 summer reading program. All attendees are encouraged to bring goodies to share.

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