Tag Archives: Customer Service

PLAN Webinar: 9 Ways to Stay Cool, Calm, and Collected with Linda Bruno

Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a … Continue reading

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PLAN Webinar: Ready, Set, GOAL! The Power of Effective Goal-Setting with Linda Bruno – Part 2 of 2

Have you ever set an exciting goal, only to find yourself not making much progress? I think we have all experienced that! But there are tools available to us to help us set AND achieve our goals. In the first … Continue reading

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PLAN Webinar: Turning Outward: What Does Your Community Really Want? with Linda Bruno

When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do. Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe … Continue reading

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PLAN Webinar: Dealing with Angry Customer Behaviors with Andrew Sanderbeck

Oh, yes…they’re out there and they’re coming to your library. Angry, nasty, and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! The good news is that you can … Continue reading

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PLAN Webinar: What Customers Really Want: Getting Back to Basics with Linda Bruno

Isn’t it wonderful when we can offer our customers the latest in programming and technology? They love it – and so do we! And yet…even when we offer the “latest and greatest,” that doesn’t guarantee a delighted customer. Of course, … Continue reading

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PLAN FLA Mini Conference

Join us on Friday, August 25, 2017, from 8:30 a.m. to 4 p.m. at Florida State University – Panama City for the PLAN FLA Mini Conference. Attendees will be welcomed to the conference by FLA President Robin Shader, Director of … Continue reading

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PLAN Quick Class: How to Create an Effective Newsletter (Part 1 of 2)

In this two-part webinar series, you will learn how to convey information about your library services to your patrons and funders, including some free and low-cost programs to help you communicate with them. Presented by: Regina Burgess. Note: Please also … Continue reading

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PLAN Planning and Promoting Finals Week Activities with Holly Flynn

Finals week is coming up at most colleges and universities, and libraries will be packed with tired and stressed out students. What can you do to holistically support student success during this time? Join us to learn about the fun … Continue reading

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Helping Patrons With Local History and Genealogy Research

In this webinar, Florida Collection and Outreach Librarian Blake Robinson and Archives Reference Coordinator Miriam Spalding will discuss local history and genealogy resources from the State Library and Archives of Florida. Topics will include reference interview strategies, key local history/genealogy resources and outreach/programming opportunities. … Continue reading

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PLAN – Angry Customers Suck!

Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers with a mission to tell you how they feel. They really do suck! The good news is that you don’t have to let … Continue reading

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