Tag Archives: Library Management

PLAN Webinar: How to Handle that Dreaded Discipline Problem with Linda Bruno

There’s no doubt about it – for many of us, handling discipline is probably one of the things we dread most about our jobs. Yikes! The key is to understand the importance of doing what we dread the most – … Continue reading

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PLAN Webinar: The Incredible Power of Praise with Linda Bruno

According to many human behavior experts, one of the deepest needs for most members of our species is to feel appreciated – particularly in the workplace. Yet something so simple is often overlooked in our day-to-day rush to “get the … Continue reading

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PLAN Webinar: Tapping into Employee Talents with Linda Bruno

We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time. And yet often, once the new … Continue reading

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PLAN Webinar: Are You a Negative Nell or a Positive Paul? Reducing Our Tendency to Embrace the Negative with Linda Bruno

Have you ever noticed how easy it is to get drawn into the world of the “Negative Nells?” And how much more difficult it is to join Positive Paul’s party? Have you ever noticed that we often tend to share … Continue reading

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PLAN Webinar: Coaching Others for Success with Linda Bruno

What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage, teach, help, develop, grow, train, instruct, mentor, and advise. Whew! That’s a big job! And the reason it’s such a … Continue reading

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PLAN Webinar: Turning Patrons into Cheerleaders with Linda Bruno

Customer service – we hear about it every day, if not every hour! Sadly, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with. We all know that with budget cuts … Continue reading

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PLAN Webinar: The 5 Habits of People Who Form Good Habits with Linda Bruno

Here we are, already a few months into another new year. Wow, that time went fast! Many people make resolutions at the beginning of every year, knowing in their hearts that they won’t keep them. Why won’t they keep them? … Continue reading

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PLAN Webinar: The Positive Power of Introverts with Linda Bruno

We’re hearing a lot about introverts these days – some of it’s positive, some not so much. There are statistics floating around saying that about 25% – 35% of the general population are introverts…which means that a vast majority of … Continue reading

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PLAN Webinar: Pain-Free Presentations: Don’t Bore Your Audience to Tears with Laura Solomon (Live)

You’ve been asked (or maybe you actually volunteered) to do an in-person presentation. Now what? You’ve survived your own share of horrendous presentations, and you don’t want to inflict one on anyone else. How do you prepare? How do you … Continue reading

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PLAN Webinar: Turning Outward: What Does Your Community Really Want? with Linda Bruno

When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do. Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe … Continue reading

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