Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!
Even in this day of emailing, instant messaging, and texting, we still need to “listen” to be able to communicate effectively.
In this session, we’ll discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do. You’ll discover why preferred listening styles might change and how you can become more aware of your own style as well as others’.
We’ll also look closely at how you can become a more effective listener – and improve your life! We’ll come up with a list of at least 20 tips you can use to make sure you are really listening to those around you.
And do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.
Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies
Skill Level: Introduction & Beyond Basic