|Event Type: SWFLN Webinar
Start Time: 10:00 AM
End Time: 11:30 AM
Making democracy work means our patrons must understand the basis of citizenship, politics and government, and they need knowledge to make good policy choices. Often when seeking government or political information, the resources found on the internet can be biased, invalid, or misleading. How can you help students, parents, teachers, and college and special library customers with effectively answering typical research questions? Top political and government questions will be the focus of this session. Additionally, in times of shrinking budgets and increasing pricing for subscription databases, how can you provide quality resources? What’s free? What is worth paying for? We will focus on sources that will help answer these questions while at the same time suggesting free or low-cost resources.
With Digital Reference quickly becoming an established practice in all types of libraries, this workshop will cover how to effectively serve patrons in a digital environment while ensuring they feel their question is valued and they are received appropriately. We will also focus on methods of service; “chat etiquette,” clarifying queries, and evaluating your overall service to patrons. This focus will also enhance your in-person patron interactions.
Academic Library staff will be interested in this course because it will help them understand selected Politics and Government resources and the methods of providing technological resources to help students, faculty, and staff in a digital environment.
Public Library staff will find this training beneficial because it will help them understand and to relate to patrons and provide technological resources to help them with Politics and Government questions. Public library staff will want to attend because they encounter various levels of technical skills in their patrons, and knowing how to help patrons effectively remotely is key.
School Librarians and Media Specialists will enjoy this course because it will help them understand and relate to students and parents in a digital environment and provide help with Politics and Government topics. They will want to attend because this course will provide tips that will help communicate with parents and teachers.
Special Librarians will be interested in this workshop because it will help them relate to diverse patrons and provide technological resources to help them in performing research on Politics and Government topics.
Location: Web Based Training
About the Presenter: Dr. Stephanie Rollins is the Chief of Information Services at Muir S. Fairchild Research Information Center (MSFRIC). She is also an adjunct “Digital Reference Professor” for the University of Alabama. Stephanie serves on both regional and state library committees, and she has 22 years of experience in academic and special libraries. She holds a BA in English from Auburn University, a Master’s Degree in Library Service and a Doctorate in Public Administration (both from the University of Alabama).
Contact: Aaron Blumberg
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