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SWFLN SMILE: Handling Difficult Situations

September 13 @ 9:00 am - 4:00 pm

Event Type: Face-to-Face
Date: 9/13/2017
Start Time: 9:00 AM

Description:
 The SWFLN Management Institute for Library Excellence (SMILE) is a continuing series that combines webinar and classroom learning experiences. It covers the essential skills necessary to lead others through the process of achieving organizational objectives. Managing the dynamics of people is a challenging, yet rewarding assignment that requires excellent administrative, interpersonal, and communication skills.

In this highly interactive workshop, you will learn how to identify and deal with difficult behavior styles, understand and control your emotions, apply conflict resolution techniques, and communicate assertively to handle tough situations. You will leave knowing how to keep issues and people from having a negative and stressful effect on you.

Academic Library staff will be interested in this webinar because it will help those with direct and indirect supervisory responsibilities manage difficult personalities and situations more constructively.

Public Library staff will be interested in this webinar because it will help those with direct and indirect supervisory responsibilities manage difficult personalities and situations more constructively.

School Library staff will be interested in this webinar because it will help those with direct and indirect supervisory responsibilities manage difficult personalities and situations more constructively.

Special Library staff will be interested in this webinar because it will help those with direct and indirect supervisory responsibilities manage difficult personalities and situations more constructively.

Location: Web Based Training
Registration Ends: 9/10/2017 at 12:00 AM

Other Information:
 About the Presenter: Claudia Monte founded CAM Consulting Group LLC as a full-service HR and management consulting and training firm in 1993 to assist organizations and their most important asset, people, achieve success. Since then, she has been privileged to deliver professional development programs to clients across the country in the library, legal, nonprofit, public, and private sectors. Claudia specializes in coaching individuals to strengthen their Emotional Intelligence (EI) in the various facets of their personal and professional lives. Prior to starting her firm, she held management, sales, training, and marketing positions with three major corporations. She received her degree from Widener University and is an adjunct instructor for Florida SouthWestern State College.

Contact: Aaron Blumberg
Contact Number: 2393136218
Presenter: Claudia Monte

Venue

SWFLN Office
13120 Westlinks Terrace Unit 3
Fort Myers, FL 33913 United States
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Phone:
239-313-6338