Little things make the big difference in customer relationships. The words we use, our smile (or lack of it) and the Thank You’s we offer, all impact the quality of service delivered by library staff. Each of these online sessions will connect these concepts to the needs and wants of customers, and reveal how they relate to the criteria customers use to evaluate service performance. The programs will also offer specific tools for helping library staff respond to real-life customer situations, especially during these challenging and stressful times.

Staff from Florida libraries may register for this workshop at no charge. Priority will be given to TBLC members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.

To register for this webinar, please click on the link below.