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Category Archives: SEFLIN
Social Customer Service Boot Camp (SEFLIN)
“I believe one of the biggest problems facing us right now in the world of social media, customer service and business as a whole is that we’re not looking far enough ahead into the future.” – Peter Shankman Customer Service … Continue reading
Understanding Compassion Fatigue in the Library (SEFLIN)
You love your job. You love your library. You love helping your patrons prepare for a job interview or apply for benefits. But… There are days when you’ve given just about all you have to give. At the end of … Continue reading
WordPress Basics (SEFLIN)
This two-part online class will be held on March 14 and 21, 2013 from 1:00 – 2:00 pm. Students must attend both sessions. According to Forbes Magazine, “WordPress powers one of every 6 websites on the Internet, nearly 60 million in all, … Continue reading
Fundamentals of HTML5 (SEFLIN)
This two-part online class will be held on February 20 and 27, 2013 from 1:00 – 2:00 pm. Students must attend both sessions. HTML5 has changed the Web as we know it. The newest markup language has some exciting features that, for example, … Continue reading
The Ultimate Course for Helping Job Hunters (SEFLIN)
This two-part online class will be held on January 24 and 31, 2013 from 1:00 – 2:00 pm. Students must attend both sessions. This class will help prepare you to assist job seekers in your library. The course will focus on: the new … Continue reading
Customer Service at the Library (SEFLIN)
This half-day program deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive workshop, presented in a manner that makes the session an enjoyable and valuable learning experience. The impact … Continue reading
Communication Skills for Paraprofessionals Series: Sounding and Looking Good (SEFLIN)
Whether you have been called in to discuss your performance review or perhaps you are interviewing for another position, there are times in your life when you need to show your best “you” and dare I say “toot your own horn … Continue reading
Communication Skills for Paraprofessionals Series: Speaking With Confidence (SEFLIN)
Communicating effectively when emotions are high and the pressure is building is not easy. That’s why many people choose to either “fight or run”! As we know, both of those strategies tend to add only more pressure to the situation. … Continue reading
Communication Skills for Paraprofessionals Series: How to Get Others to Listen to You (SEFLIN)
There are those who command attention when speaking and others who barely get noticed. If you feel you’re one of the “barely noticed,” remember that communication skills are just that – skills to be learned. With a little practice and … Continue reading
Beyond SpringShare: Embedding Additional Technology Into Your LibGuides (FLA)
LibGuides have become a hot word in the LIS field with more and more libraries exploring the versatility of this fairly inexpensive product. At Daytona State College, we’re working on creating aesthetically pleasing, informative, and interactive guides by using the … Continue reading