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Tag Archives: Customer Service
Social Customer Service Boot Camp (SEFLIN)
“I believe one of the biggest problems facing us right now in the world of social media, customer service and business as a whole is that we’re not looking far enough ahead into the future.” – Peter Shankman Customer Service … Continue reading
Understanding Compassion Fatigue in the Library (SEFLIN)
You love your job. You love your library. You love helping your patrons prepare for a job interview or apply for benefits. But… There are days when you’ve given just about all you have to give. At the end of … Continue reading
Customer Service at the Library (SEFLIN)
This half-day program deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive workshop, presented in a manner that makes the session an enjoyable and valuable learning experience. The impact … Continue reading
Customer Service in a Self-Service World (SEFLIN)
Service, service, service – it’s quite the buzzword these days, isn’t it? But how do you give great customer service when your organization is moving toward more and more self-service options for your patrons? How do you still demonstrate the … Continue reading
Handling Customer Complaints Without Taking Things Personally (SEFLIN)
Need a customer service tune-up? Join Andrew Sanderbeck for a full day of customer service training – Handling Angry Customers with Tact and Skill in the morning and Handling Customer Complaints Without Taking Things Personally in the afternoon (register for … Continue reading
Handling Angry Customers with Tact and Skill (SEFLIN)
Need a customer service tune-up? Join Andrew Sanderbeck for a full day of customer service training – Handling Angry Customers with Tact and Skill in the morning and Handling Customer Complaints Without Taking Things Personally in the afternoon (register for … Continue reading
Customer Service at the Library: Cultivating Loyal Library Customers – PLAN
This Customer-Centered program is recommended for any staff member who interacts with customers (patrons) on a regular basis. It deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive … Continue reading
Customer Service at the Library (SEFLIN)
This Customer-Centered program is recommended for any staff member who interacts with customers (patrons) on a regular basis. This program deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive … Continue reading
Seven Steps to Solving Problems at Work (SEFLIN)
Problem solving is part of any job. Problems can’t be avoided, yet they can be seen as opportunities for improvement. Using effective problem-solving techniques on the job keeps problems from reoccurring, which helps you to more effectively manage your workload. … Continue reading
Posted in Events, SEFLIN
Tagged Customer Service, Library Management, Online, SEFLIN
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Successfully Dealing with Conflict in Your Library Organization (PLAN)
Conflict can be good, bad and sometimes even ugly. It can be handled quickly or dragged out over months and sometimes years. Conflict certainly exists in our lives, you may think of a person, place or thing that has or … Continue reading
Posted in Events, PLAN
Tagged Customer Service, Library Management, Personal Development, Staff Development
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