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Tag Archives: Customer Service
Developing and Maintaining E-Reader Policies and Procedures for Libraries
Tuesday, January 31, 2012 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min Early Registration: https://oclc.webex.com/oclc/onstage/g.php?t=a&d=717919875 As debates rage on about e-books, publishers and privacy, how are libraries approaching policies for managing e-readers? Join us for this webinar … Continue reading
Growing Your Library Business by Cultivating Loyal Customers
Morning Session This Customer-Centered program is recommended for any staff member who interacts with customers (patrons) on a regular basis. It deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an … Continue reading
Handling Customer Complaints Without Taking Things Personally (Online) (NEFLIN)
Wednesday, October 26, 1:00 – 2:00 pm on your DESKTOP In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-workers or unhappy patrons’ angry words get you down? This … Continue reading
Emotional Customer Service: Making the Connection with the Customer (Online) (NEFLIN)
Tuesday, October 25, 10:00 – 11:00 am on your DESKTOP Your customers and co-workers “only care what you know, when they know that you care.” The relationships that you build with library staff, management and customers today will be greatly … Continue reading
Rediscovering the Lost Art of Customer Service – Part 2 (Online) (NEFLIN)
Wednesday, October 19, 1:00 – 2:30 pm on your DESKTOP In Part 2, we will delve into that exciting topic of how to handle difficult patrons ? yikes! Your library is a wonderful place ? people learn, you help patrons … Continue reading
Rediscovering the Lost Art of Customer Service – Part 1 (Online) (NEFLIN)
Wednesday, October 12, 1:00 – 2:30 pm on your DESKTOP Part 1 will start with the “basics” - Back to Basics – Polishing Your E-mail, Voice Mail, and Telephone Etiquette - which will help us understand the importance of being professional in all … Continue reading
Low and No Cost Customer Service Improvements (Online) (NEFLIN)
Wednesday, October 5, 1:00 – 2:00 pm on your DESKTOP Customer service improvement is an area that every library should focus on.?There are many ways to improve upon customer service skills and everyone in the organization benefits when they provide … Continue reading
Handling Angry Customers with Tact and Skill (Online) (NEFLIN)
Tuesday, October 4, 10:00 – 11:00 am on your DESKTOP What do you do when a customer or employee gets in your face or in your space? How do you react?or do you run and hide from it? What is … Continue reading
The 3 “P’s”- Prezi, PPT & Publisher (SWFLN)
PPT and Prezi – two different presentation tools – one standard & linear, one non-linear and free on the web. Deb will compare, contrast and hands-on how to use…then we go on to Publisher tips and tricks. To find out … Continue reading
Hot Tools for Learning: Keeping Up with Technology (SWFLN)
This is a hands-on-computers workshop in which we will share the hottest web tools for keeping up with the fast-paced changes in technology that are changing how we live, work, and learn. To find out more about this workshop visit … Continue reading
Posted in Events, SWFLN
Tagged Customer Service, Media Specialists, Personal Development, Reference, Technology Training
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