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Tag Archives: Customer Service
“How to answer reference questions” Trends with Reference Collections (SWFLN)
This face-to-face class is designed as an introduction to free online reference tools for the new reference practitioner, or as an excellent refresher for the experienced librarian. To find out more about this workshop visit SWFLN’s Continuing Education Calendar.
Posted in Events, SWFLN
Tagged Customer Service, Library Management, Media Specialists, Personal Development, Social Media
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Get Your Point Across: With a Positive Professional Communication Style (SWFLN)
Would you like to have a better understanding of your behavior and others so you can improve your communication skills? When does giving good customer service appear to be more than kindness? To find out more information or registergo to … Continue reading
EMERGING TECHNOLOGIES: Has Your Thinking Changed? (SWFLN)
Robert Kenny is a Professor at FGCU’s College of Education. Robert will give an introduction about how our thinking needs to change when it comes to technology now and into the future. Mickey Boyd will give HANDS ON learning with … Continue reading
Posted in Events, SWFLN
Tagged Customer Service, E-Readers, Emerging Technology, Media Specialists, Reference, Tablet Computing
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Twelve Magic Phrases (SWFLN)
Customer service phrases to interact with Latino patrons stopping at the Reference Desk. Easy techniques to give answers and ask questions to a variety of topics and situations. To find out more about this workshop visit SWFLN’s Continuing Education Calendar
Posted in Events, SWFLN
Tagged Customer Service, Library Management, Media Specialists, Reference
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Rediscovering the Lost Art of Customer Service (Deltona) (NEFLIN)
Friday, August 12, 9:30 am – 4:30 pm at Volusia County Public Library, Deltona Oh, Customer Service, Wherefore Art Thou?? Have you noticed lately that Customer Service has become nearly extinct? Do you C.A.R.E.? Here is your opportunity to learn … Continue reading
Customer Service at the Library: Cultivating Loyal Library Customers (Online) (NEFLIN)
Thursday, July 14, 10:00 – 11:00 am on your DESKTOP This customer service webinar is recommended for any staff member who interacts with customers (patrons) on a regular basis. It deals specifically with attitudes and actions for cultivating customer loyalty … Continue reading
Library Signage Inside and Out (SEFLIN)
Who knew signs could be so complicated? Get a handle on signage problems at your library during this hands-on, problem solving workshop. Participants can bring their signage questions and concerns and get a consult while learning more about what makes … Continue reading
Library Signage Inside and Out (SEFLIN)
Who knew signs could be so complicated? Get a handle on signage problems at your library during this hands-on, problem solving workshop. Participants can bring their signage questions and concerns and get a consult while learning more about what makes … Continue reading
Manage Co-Workers and Difficult Customers (SEFLIN)
Relationship management is critical in creating great customer service experiences. Enhance your ability to positively Influence co-workers and achieve effective outcomes through the cooperation of others. Gain confidence and competency in managing challenging behaviors by applying verbal and non verbal … Continue reading
Managing Conflict with Confidence: Seven Skills You Didn’t Learn on the Playground (Gainesville) (NEFLIN)
Conflict happens! If your current approach to conflict is to run away as fast as you can, avoid the conflict for as long as you can or unleash your inner five-year old (did not! did too!), there is a better way. … Continue reading
Posted in Events, NEFLIN
Tagged Customer Service, Gainesville, NEFLIN, Personal Development
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