PLAN Webinar: Tapping into Employee Talents with Linda Bruno

We say that our staff members are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time.

And yet often, once the new employee is just another staff member, it’s easy to forget to look at them as individuals – each with unique knowledge, skills, and talents.

So how do we decide who is the best for a particular task or project? One of the best ways to foster staff growth is to tap into their specific talents so that your patrons receive the highest quality of service. After all, if they are doing what they are naturally good at, they will provide excellent service.

In this fast-paced one-hour webinar, we will discover tips to tap into that talent. We will discuss key questions you can ask to determine employee talents and perspectives that may have gone unnoticed. We will also work on understanding the connection between an employee’s personality and parts of the job that may be a natural fit for their talents.

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Are You a Negative Nell or a Positive Paul? Reducing Our Tendency to Embrace the Negative with Linda Bruno

Have you ever noticed how easy it is to get drawn into the world of the “Negative Nells?” And how much more difficult it is to join Positive Paul’s party?

Have you ever noticed that we often tend to share our negativity with others – our co-workers and our patrons? They often “catch” our negativity, make it their very own, and proceed to share it with even more people!

What we sometimes forget is that holding on to negativity or focusing on the positive is a choice, not something over which we have absolutely no control.

In this 90-minute webinar, we’re going to look at what tends to bring out our negativity, how long we hang on to negative thoughts, and how we generally react to those feelings.

Then we’ll talk about choices – how do we raise awareness of the choices we’re making regarding our own feelings? How do we ensure that those choices are going to be to our benefit?

How, in other words, do we choose to stay positive when negativity seems to be the norm?

Attend this 90-minute webinar and make a choice to ignore Negative Nell and party with Positive Paul!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Coaching Others for Success with Linda Bruno

What comes to mind when you think of the word “coach?” It’s likely that you’ll think of words like encourage, teach, help, develop, grow, train, instruct, mentor, and advise. Whew! That’s a big job! And the reason it’s such a big job is that effective coaching is critical to “winning” – or as we say in the workplace – “success.”

Success doesn’t just happen though, does it? It often takes someone coming alongside to coach and mentor others to give them the best chance for succeeding.

Indeed, feedback through coaching is a roadmap of sorts. A good coach sees when someone is veering off-course and gives feedback to help that person get back on track.

In this fast-paced 90-minute session, we’ll discuss helping others set meaningful goals and all that entails. We’ll learn why understanding obstacles, listening to their concerns, and helping them move forward is so important in helping them achieve what you both want – a job well done.

Whether you’re a supervisor or just enjoy helping others succeed, join us for this thought-provoking webinar!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Patience! How to Get It – How to Keep It! with Linda Bruno

If you look up the word “patience”…oh wait, you don’t have time to look up words, right? Who has the patience to do that anymore?

Well, if you did decide to look it up, here’s what you’d find: “the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.”

Our next step should probably be to look up the word “delay,” as that particular word’s definition seems to have changed as far as the length of time it might indicate. Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web page on a mobile device takes a “jarring” 7 seconds to load – gasp!

Add to that the many other things that might be testing our patience (running late, boredom, doing too many things, health issues, relationship irritants, and any number of life’s other stressors), and it shouldn’t really surprise us that it’s a rare person who moves through each day in a warm, fuzzy blanket of patience :-)

Constant impatience, though, can cause other issues for us. Allowing our impatience to reign supreme, we can damage relationships, make poor decisions, say things we regret, DO things we regret, contribute to our own health problems, and the list goes on. I think you’ll agree that those are all pretty good reasons to develop our patience!

In this 90-minute webinar, we’ll discuss developing an awareness of our own impatience along with tips on how to increase our level of patience – and our happiness. After all, do you know many people who are constantly impatient, but happy? I didn’t think so!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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SEFLIN – Live Online: Dealing With Angry Library Patrons

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SEFLIN – Cataloging for the Future: XML,XML 101 – Live Online

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SEFLIN – Live Online: Effective Approaches to Working with Homeless Patrons

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PLAN Webinar: Leave Your Stress @ Work! with Linda Bruno

Although our work often brings us great joy, it can also present a few challenges – differing personalities, friction, work overload, patron demands, negativity – you get the picture!

And when we take those challenges home with us in the form of stress, the cycle becomes a 24/7 rerun.

In this single 90-minute session, we’re going to help you understand what’s really causing the stress – and it’s not always what we think. We’ll also discuss some simple steps to help you leave your workday at work – particularly if it’s been stressful!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: 10 Ways to More Effectively Assert Yourself in the Workplace with Andrew Sanderbeck (Live)

Many people find it intimidating to have to share an idea or to “speak up” about something to a colleague, peer, or higher up. And being seen by others as someone who is more passive, introverted, and quiet probably doesn’t help.

Fortunately, having a more assertive voice and presence doesn’t mean you have to change who you are. To be more assertive, you will need to change a few of your behaviors by learning and practicing some new skills. And that’s where this interactive and informative program will help!

Attendees will learn:

  • The difference between passive, assertive, and aggressive behaviors and when it’s appropriate to use each of them
  • Techniques to use to speak more assertively, including your non-verbal language
  • How to stand up for yourself without being viewed as selfish, demanding, or even hostile
  • To be more confident in themselves, their beliefs, and their abilities

Andrew Sanderbeck is a recognized expert presenter, coach, and consultant for libraries on customer service, communication skills, change management, relationship building, and management and leadership. He has presented at ALA, PLA, and at many state and regional library conferences, as well as international conferences. Andrew is the founder of PCI Webinars, a webinar company that produces 100 programs each year for library organizations. He is the author of two books, The Power of Asking for What You Want and The ABCs of Positive Living.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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PLAN Webinar: Turning Patrons into Cheerleaders with Linda Bruno

Customer service – we hear about it every day, if not every hour! Sadly, what many call “service” in today’s world is simply the minimum attention required to get the transaction over with.

We all know that with budget cuts and the ever-present “doing more with less,” there is still a need to make sure our patrons are being served – and being served well. Indeed, if our patrons are unhappy, there’s a strong likelihood that we may experience even more budget cuts. It’s hard to convince those who hold the purse strings that they should let loose of those strings if the people we are supposed to serve think we don’t care!

Your library is a wonderful place – people learn, you help patrons find information they need, you provide so many resources for people – all good reasons to cheer. And when our patrons are our biggest cheerleaders, it becomes obvious why we exist – and why we should continue to do so!

Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.

Competency Index for the Library Field: Essential Library Competencies; Library Management Competencies

Skill Level: Introduction & Beyond Basic

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