SEFLIN – Cataloging for the Future: RDF – Live online

RDF is often discussed from the perspective of the semantic web. Yet, library applications and cataloging are looking at ways to utilize RDF. In this session, we will explore RDF from its use in the larger web environment to its future in cataloging. Resources for creating bibliographic data in RDF will be shared.

PLAN Webinar: Are You a Negative Nell or a Positive Paul? Reducing Our Tendency to Embrace the Negative with Linda Bruno

Have you ever noticed how easy it is to get drawn into the world of the “Negative Nells?” And how much more difficult it is to join Positive Paul’s party? Have you ever noticed that we often tend to share our negativity with others – our co-workers and our patrons? They often “catch” our negativity, …

PLAN Webinar: Are You a Negative Nell or a Positive Paul? Reducing Our Tendency to Embrace the Negative with Linda Bruno Read More »

SEFLIN – Live Online: Dealing With Angry Library Patrons

Oh, yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable patrons on a mission to tell and show you how they feel. Their behaviors really are difficult!
The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry patrons could actually leave feeling better!

The Dealing with Angry Library Patron Behaviors webinar is an interactive program filled with practical and useful information that you’ll be using to more effectively handle your angry patrons the next time they are in front of you!
Participants will learn and begin to master:
• Using the E+R=O technique to reduce stress and improve their response to situations they can or cannot control
• 3 powerful techniques for not “eating the angry customer’s poison” and not taking things personally
• Specific phrases to use with customers that help keep emotions under control

SEFLIN – Live Online: Effective Approaches to Working with Homeless Patrons

The challenges surrounding homelessness can seem overwhelming. The homeless people taking refuge in your library have intractable problems, maybe mental illness, maybe an addiction. Homelessness itself has deep societal causes ranging from affordable housing to income disparity. What can a library possibly do, right?

Actually, a lot.

This live webinar offers two compelling perspectives on this topic.

Jared Oates, Niche Academy COO, shows how the most effective libraries are acting as a powerful catalyst within their own communities to implement practical and locally relevant solutions.

Ryan Dowd has been working with the homeless for decades and is currently the executive director of the second largest homeless shelter in Illinois. Ryan presents actionable advice on dealing with problems that arise every day in the library.
Participants will:
• Learn how to dealing effectively with the difficult situations that arise every day within the library–diffusing conflicts, enforcing rules, and responding with compassion.
• Discover how other libraries are acting as a powerful catalyst within their own communities to implement practical and locally relevant solutions to the challenges of the homeless.
• Discover additional resources and training opportunities.

PLAN Webinar: 10 Ways to More Effectively Assert Yourself in the Workplace with Andrew Sanderbeck (Live)

Many people find it intimidating to have to share an idea or to “speak up” about something to a colleague, peer, or higher up. And being seen by others as someone who is more passive, introverted, and quiet probably doesn’t help. Fortunately, having a more assertive voice and presence doesn’t mean you have to change …

PLAN Webinar: 10 Ways to More Effectively Assert Yourself in the Workplace with Andrew Sanderbeck (Live) Read More »