Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a volunteer dealing with staff members and patrons, the people we interact with in our library environments can sometimes trigger emotions that don’t always serve us well.
In this fast-paced 60-minute webinar, we’ll look at why we travel that path to begin with – and how we can put the brakes on before our anger gets the best of us – or someone else. We’ll discuss how we can use emotional intelligence to stay cool, calm, and collected, allowing us to take a step back to reassess what’s really going on in a difficult situation.
Give your self-confidence – and self-awareness – a boost by attending this webinar!
Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.
Competency Index for the Library Field: Essential Library Competencies
Skill Level: Introduction & Beyond Basic