Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal, or in writing. Communicating effectively is a learned skill that requires practice, patience, and a desire to be more effective every day.
More importantly, your success as a supervisor or manager will greatly depend on how effective you are in communicating your message to others in your library. This webinar program will focus on the dos and don’ts of effectively communicating with others, including your boss!
Andrew Sanderbeck is a recognized expert presenter, coach, and consultant for libraries on customer service, communication skills, change management, relationship building, and management and leadership. He has presented at ALA, PLA, and at many state and regional library conferences, as well as international conferences. Andrew is the founder of PCI Webinars, a webinar company that produces 100 programs each year for library organizations. He is the author of two books, The Power of Asking for What You Want and The ABCs of Positive Living.
Competency Index for the Library Field: Library Management Competencies
Skill Level: Introduction & Beyond Basic