When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do.
Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe we could be a bit more intentional in turning outward.
The question then is, “What does your community really want?” And the answer, we know, isn’t found by guessing. If we really want to turn outward to discover what they want, we need to be willing to ask.
In this 90-minute webinar based on the comprehensive study and resulting tools offered by the American Library Association in conjunction with The Harwood Institute for Public Innovation, we’ll look at what turning outward actually involves. We’ll discuss some of the questions we can ask individuals as well as groups of community members that will help us serve them even better. And since we’ve all heard the statistics about how humans resist change, we’ll even talk about how to get staff members on board.
Linda Bruno: With programs on a wide variety of topics such as customer service, supervisory skills, communication, emotional intelligence, and personalities (along with many others), Linda develops and conducts training for clients across the United States. She is also a certified facilitator for the well-respected talent management firm, Development Dimensions International.
Competency Index for the Library Field: Library Management Competencies
Skill Level: Introduction & Beyond Basic