PLAN

Foundations of Reference Service for Non-Librarians (Live Online)

During this four-hour online, 2 part class, students will learn the fundamentals of reference service. It is not unusual for information seekers to be assisted by library assistants, paraprofessionals, student assistants, and other categories of library staff. With many libraries trending towards blended service points, merging the reference desk with other access services, this is …

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Emergency 911: Decision Making for Managers (Live Online) Canceled

Disaster can strike at anytime in any locale, disrupting operations, threatening human safety, and damaging or destroying collections. The repercussions of a major disaster can impact a library or archives for years following the incident. Having an emergency management plan in place before disaster strikes makes good business sense. An organized approach to recovery will …

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Redesigning Today’s Public Services: Focus on Reference (Teleconference)

Marie L. Radford, just back from Reference Renaissance 2010 in Denver, Colorado, and co-editor of Reference Renaissance: Current and Future Trends will talk with you about re-designing library public services, focusing on reference and its interaction with other library public services. Noon to 1:30 p.m. Eastern Time 11:00 am to 12:30 p.m. Central Time Register …

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20 Questions: U.S. Government Information (Live Online) – PLAN

The U.S. government provides its citizens with a wealth of information online, from simple facts to in-depth, detailed statistical information on a variety of topics. In this two-hour live online class, students will explore 20 U.S. government web pages in search of answers to questions like, “What is the GDP of Hungary?” and, “How many …

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Designing Usable Websites (PLAN) Cancelled

If you spend any time developing websites, trying to find information via the World Wide Web, or answering patrons’ questions because they couldn’t find the information on your library’s website, this course is for you. Topics covered include: Understanding how patrons use your website Successful writing for the screen Determining which content is most important …

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