Communicating effectively when emotions are high and the pressure is building is not easy. That’s why many people choose to either “fight or run”! As we know, both of those strategies tend to add only more pressure to the situation.
A different approach to handling situations including “unannounced VIP visits”, “your supervisor or manager watching you handle an angry and unreasonable customer” or even an unexpected crisis is needed.
There are better ways for you to Speak Up and Be Heard when the Heat Is On and this fun and interactive webinar will explain how you can:
- Turn seemingly unpleasant challenges from others into opportunities to be heard and respected
- Use specific tips and techniques to smooth things over and create a space for understanding and compromise
- Overcome the three major fears in handling “hot” situations
Presented by: Andrew Sanderbeck
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.