Customer Service at the Library: Cultivating Loyal Library Customers – PLAN

This Customer-Centered program is recommended for any staff member who interacts with customers (patrons) on a regular basis. It deals specifically with Attitudes, Behaviors and Connections that help promote customer loyalty and greater library usage. It is an extremely interactive workshop, presented in a manner that makes the session an enjoyable and valuable learning experience. The impact of the program will be reflected in improved employee job satisfaction and greater effectiveness with customers and coworkers.

Presenter: Steve Wishnack is the founder of Think & Do.

Register at PLAN’s website.

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