Friday, July 22, 9:00 am – 12:00 noon at NEFLIN in Orange Park
Chances are, you have dealt with a difficult person at some point in the past (maybe today?). It doesn’t seem to get any easier, does it? With the tips you learn in this workshop, although you may never consider it “easy” you will begin to understand why they behave the way they do and after all, it’s the behaviors we find difficult, isn’t it?
We will explore why we should even bother understanding the people behind difficult behaviors. We delve into the “intent” behind those difficult behaviors to see why one person is likely to exhibit a specific behavior, while someone else acts totally different – and still annoys us! If you’ve ever wondered if a certain person got up this morning intending to aggravate you, this workshop will answer that question! Hint: the answer is “no, probably not!”
We will look at a variety of difficult behaviors, including tanks, whiners, know-it-alls, and several other common behaviors that never cease to get on our last nerve. We’ll find out what NOT to do if you want your interactions with them to be effective. And along the way, we’ll also discover the best ways to deal with those behaviors.
We’ll tie it together by delving into our own behavior – what can we do to stay calm in the face of difficult behavior? What are the steps we should follow if we choose to confront someone about their behavior? We’ll leave with a list of key points to remember when dealing with difficult behaviors. Give your self-confidence – and self-awareness – a boost by attending this workshop!
Trainer: Linda Bruno, Library Training Consultant