Dealing with the Difficult Patrons (Online)

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Note: If this time doesn’t fit your schedule, you can find this and other programs in the WebJunction archive at http://bit.ly/WebJunctionArchive.

Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one-hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

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