Doing More with Less: Achieving ROI from Self-Services (Online)

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Join representatives from three innovative libraries who have successfully established methods to “Do More with Less” through implementing self-services. Library usage is up while budgets are being cut dramatically. As budgets decrease, it has forced libraries to become creative with their resources. Patron self-service tools have never been more important than they are today; so is achieving a speedy return on investment from these tools.

Whether your library plans to use RFID, Barcode, Self Check-Out, or Automated Sorting Technologies, join our panel of real-world librarians to discuss how to:
• Optimize self-service and enhance patron experience
• Achieve return on investment from self-service equipment
• Improve efficiency in your library
• Ease the transition for both library staff and patrons alike

Register to participate and learn more about how your library can Do More with Less!
Panelists

Gretchen Freeman, Associate Director, Salt Lake County Library Services
Gretchen Freeman has spent 25 years applying technology solutions to the processes used in all types of libraries. She directs technology strategy, implementation and operations for SLCLS’s 21 libraries, circulating 15.7 million items annually. Gretchen implemented RFID in 16 of the libraries to reduce processing time and improve customer service.

Susan Martin, RFID Project Manager, Toronto Public Library
Susan Martin has been a librarian for 21 years with Toronto Public Library (TPL). Since 2006, she has been the RFID Project Manager at TPL, taking the library from a two branch pilot project to a major implementation project in the 50 largest branches. The project started in 2009 and will be completed by the end of 2012. TPL is the world’s busiest urban public library system. Every year more than 17 million people visit the 99-branch system and borrow more than 30 million items. In 2010, TPL added approximately 750,000 items to the collection, including materials in over 40 languages.

Chuck Wettergren, Support Services Manager, Ramsey County Library

Moderator

Gary Kirk, President, Tech Logic
Gary Kirk has spent over 25 years serving and consulting libraries through his roles at TLC, CARL, and Tech Logic.

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