Emotional Customer Service: Making the Connection with the Customer (Online) (NEFLIN)

Tuesday, October 25, 10:00 – 11:00 am on your DESKTOP

Your customers and co-workers “only care what you know, when they know that you care.” The relationships that you build with library staff, management and customers today will be greatly influenced by how these internal and external customers feel about their experiences with you and your organization. The emotions they feel from previous visits will help them to decide how to act the next time they see you. This webinar focuses on the building of relationships with them and the benefits of doing so for everyone in your workplace.

Virtual Trainer: Andrew Sanderbeck, People ~ Connect Institute

REGISTER HERE

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