Emotional Customer Service: Making the Connection with the Customer (Online) (NEFLIN)

Wednesday, February 9, 1:00 – 2:00 pm
Your customers and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and customers today will be greatly influenced by how these internal and external customers feel about their experiences with you and their library. The emotions they feel from previous visits will help them to decide how to act the next time they see you. This webinar focuses on the how to’s of building relationships with your patrons and co-workers and the benefits of doing so for everyone in your library.
Virtual Trainer: Andrew Sanderbeck

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