During this four-hour online, 2 part class, students will learn the fundamentals of reference service. It is not unusual for information seekers to be assisted by library assistants, paraprofessionals, student assistants, and other categories of library staff. With many libraries trending towards blended service points, merging the reference desk with other access services, this is becoming more common all the time. Library staff who find themselves in the position of being the service provider may wish to acquire or refresh some of the fundamental skills of reference service, or simply increase their confidence in performing these functions. If this sounds like you, then this class is for you!
By the end of this workshop you will be able to:
– Conduct reference interviews
– Provide ready-reference answers
– Find and evaluate quality information resources
– Provide excellent customer service to information seekers
Registrants should receive an email offering detailed login and set-up instructions. Please call the Educational Services Department at 1-800-999-8558 if you do not receive this email at least three days prior to the class. This course is designed for individual participation; each individual must register.
Technical Requirements can be found here.
Register at PLAN’s website.