Handling Customer Complaints Without Taking It Personally (Online) (NEFLIN)

Wednesday, March 16, 1:00 – 2:00 pm
In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-worker or an unhappy patrons words get you down? This webinar gives information and exercises to help you handle both internal and external customer complaints without taking them personally. Included in this webinar:
  • 12 tips for not taking things personally
  • The benefits of not taking things personally
  • The problems with “the story” you keep telling yourself about complaining  customers

Virtual Trainer: Andrew Sanderbeck
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