Need a customer service tune-up? Join Andrew Sanderbeck for a full day of customer service training – Handling Angry Customers with Tact and Skill in the morning and Handling Customer Complaints Without Taking Things Personally in the afternoon (register for each session separately). Spend the day with Andrew and be refreshed and ready to tackle your busy public service point tomorrow!
Handling Customer Complaints Without Taking Things Personally
Do you let your co-workers or unhappy patrons angry words get you down?
The Handling Customer Complaints Without Taking Things Personally presentation gives information and techniques to help you handle both internal and external customer complaints without feeling personally attacked or getting angry and defensive.
Participants of this workshop will learn and begin to master:
- 3 powerful techniques for not taking things personally
- The benefits of not taking things personally
Presented by: Andrew Sanderbeck
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.