Improving the Reference Interview (Online)

Improving the Reference Interview: An Instructional Designer Introduces Video Game Design For Staff Development

Steven Bell and John Shank, co-founders of the Blended Librarians Online Learning Community and their guests, Tony Ihrig, Kate Peterson, and Paul Zenke, invite you to join them for a live webcast discussing the origins of their project and progress to date. Late last year, the University of Minnesota Libraries’ hired an instructional designer to boost their instructional efforts and began work on developing a reference training program based on a set of eleven core competencies they had identified as essential skills for all reference services staff. One specific competency–the reference interview–offered a unique opportunity for a new digital training tool. Using video game design principles, the group began the process of creating branching narratives based on the libraries’ core users and types of reference interactions. In addition to the training deliverable, the group has used the video game design process as an opportunity for reflecting and experimenting with instructional practice.

This is a free event & no registration is needed. There are a limited number of seats that are available on a first come first served basis. Please log in early to obtain your seat.

(Note: You need to be a member of the Blended Librarians Online Learning Community to participate. No fee to join.)

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