Introduction to Reference Services

With budgets and staffing stretched thin, many libraries are calling on staff from across departments to provide reference services to their clientele. If you’re new to reference or curious about it, this webinar is for you! We will cover essentials that will help you feel comfortable providing high-quality service, regardless of what type of library you work in – public, academic, school or special. Topics include:
• Standards and decorum
• The reference interview
• Ethics of reference services
• And more!

Kim Reycraft earned her MLIS in 2008 from Florida State University and has over eight years of experience working in public and academic libraries. Since 2007 she has worked in the Reference, Research and Instruction Department of the Florida Gulf Coast University Library, first as a Reference Assistant and now as the STEM (Science, Technology, Engineering and Math) Librarian. Kim loves reference work and looks forward to sharing what she knows with others!

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