Wednesday, November 9, 2011, from 12:00 – 1:00 p.m. EDT
This course helps ILL and access services managers contain costs or generate revenue, improve efficiency, and use staff resources most effectively by helping them take full advantage of the value of their OCLC Resource Sharing subscription. It explains the OCLC ILL interfaces, activities, and services that are included in the OCLC Resource Sharing subscription. Participants will receive a checklist of next steps to help them select and implement services included in their Resource Sharing subscription from which they are not yet deriving full benefit.
Audience: Access services or ILL managers in libraries that have an OCLC Resource Sharing subscription (or are considering one).