Online Patron Training: A Project Review (Online)

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Note: If this time doesn’t fit your schedule, you can find this and other programs in the WebJunction archive at http://bit.ly/WebJunctionArchive.

Join WebJunction for a look at online patron training as they review the results of a year-long grant project that was funded by the Institute of Museum and Library Services. WebJunction and their partners at the San Francisco Public Library (SFPL) worked together to explore online patron training and how this service can be successfully delivered. The project included researching national trends for online patron training, completing a patron needs assessment, and designing and launching an online tutorial at SFPL. You’ll hear the results of the research, how SFPL launched the tutorial and their plans for pursuing and implementing new activities around patron training in the future.

Come hear about the results of this project and how learn how libraries can take advantage of the work that was completed under the grant.

Presenters:
Kendra Morgan,
WebJunction Senior Program Manager
Brian Bannon, San Francisco Public Library, Chief Information Officer
Jon Worona, San Francisco Public Library, Digital Initiatives Manager

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