Did you ever notice that two people can say the same words – and experience totally different responses from others?
Nonverbal communication skills including the sound of your voice, the look on your face, and body language, can make a huge difference in our ability to communicate effectively with others. Fortunately, you can learn and master what these skills and communicate more effectively on a consistent basis. In this webinar you will learn how to identify and improve the fine points of your workplace and improve their communication skills.
By applying the information in this webinar attendees will feel more confident and relaxed when dealing with library users and employees including those occasionally difficult customers.
This webinar will be delivered via SEFLIN Connect. Log-in information will be emailed approximately one week before the course.
Presented by: Andrew Sanderbeck
Registration deadline: 08/24/2012
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.