Rediscovering the Lost Art of Customer Service – Part 1 (Online) (NEFLIN)

Wednesday, October 12, 1:00 – 2:30 pm on your DESKTOP

Part 1 will start with the “basics” – Back to Basics – Polishing Your E-mail, Voice Mail, and Telephone Etiquette  –  which will help us understand the importance of being professional in all of our communications. With more than 20 tips to get you thinking about how your communications are perceived, this fun and fast-moving session will give you an opportunity to refresh your telephone etiquette, learn easy ways to improve your email, polish your voice mail communications, and improve your face-to-face interactions.  We’ll discuss What They Love to Hear – and Things You Should Never Say!, discovering words and phrases that will make your patrons happy and those that will send them over the edge! Our work environment is much more pleasant to be in when people feel valued and appreciated – not only our patrons, but also our co-workers.

Virtual Trainer: Linda Bruno, People ~ Connect Institute


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