Have you noticed lately that Customer Service has become nearly extinct? Here’s your opportunity to learn how to set yourself apart from the competition – and there is competition! You’ll learn how to deliver exceptional customer service by…
*Uncovering what our customers really want
*Understanding the difference between a process and a procedure
*Learning just what you SHOULD say to your customers – and what they really don’t want to hear
*Improving your listening skills
*Understanding communication styles
*Unveiling rarely-used techniques that will nurture your customer relationships
*Delving into the four basic personality styles – who are they and
why it matters
And in the rare instance that you encounter a somewhat difficult customer, you’ll learn specific steps to take to satisfy that customer, as well as ways to combat the stress that sometimes accompanies those encounters. Don’t miss this opportunity to “be the best you can be”!
Presenter: Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.