By the end of the course, participants will know how to:
- Own feelings and actions using “I” messages and speak from a deeper level of personal ownership
- Leverage the knowledge of the Rules of Focus, Responsibility-Outcome formula and Authentic Presence Equation to measure how present you are and to effectively approach interpersonal challenges with an accountable perspective
- Understand the effects on the listener of passive, aggressive and passive-resistance approaches and thus assess the similar effects your communications may have
- Explore and practice assertive techniques to avoid knee jerk reactions
Lauren Burnett is president of the Center for Inner Quality. For over 25 years, she has provided professional development workshops for leaders and staff, consulting and key note speaking presentations to increase the effectiveness, empowerment and emotional intelligence of people in the workplace.
Nov 14, 2012
9:00 – 10:30 am CT
Register on PLAN’s website.