Communication skills

The Power of Seeing Both Sides, Checking Assumptions and Listening vs. Jumping to Solve (Live Online)

Description: Use the Ladder of Reasoning technique to check assumptions before actions and reactions are taken Use balance of advocacy and inquiry to get the full story Listen skills and identifying problem Leverage tips on embracing a collaborative approach and focusing on issues not people Lauren Burnett is president of the Center for Inner Quality. …

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The Power of Giving and Receiving Constructive Feedback (Live Online – PLAN)

Description: Explore difference between feedback and criticism Approach how tos on giving and receiving constructive feedback Use three feedback formulas: to encourage positive behavior, to improve behavior and to proactively ask others for feedback on what you can do differently Use a formula for delivering praise Lauren Burnett is president of the Center for Inner …

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Stop Walking on Eggshells (Live Online – PLAN)

Description: By the end of the course, participants will know how to: Own feelings and actions using “I” messages and speak from a deeper level of personal ownership Leverage the knowledge of the Rules of Focus, Responsibility-Outcome formula and Authentic Presence Equation to measure how present you are and to effectively approach interpersonal challenges with …

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