Communication

Asking Questions That Get Answers…Not Looks of Confusion and Irritation! (Online) (NEFLIN)

The quality of our working relationships is determined in part by the quality of our thinking and our ability to ask questions that get us the answers we need. Questions are the engine, the driving force behind thinking and gathering information. When we ask ineffective questions, we often fail to focus our thinking on what …

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Improving Workplace Relationships: Effectively Communicating with People Who Are Different Than You (Online) (NEFLIN)

Everyone knows it’s important to communicate effectively with others in the library. Effective interpersonal communication in the workplace plays a very significant role in the smooth running of any library type. It has been said, “that similarities bring people together,” yet it is how we handle our differences that will determine if we will succeed …

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