Customer Service

PLAN Webinar: Ready, Set, GOAL! The Power of Effective Goal-Setting with Linda Bruno – Part 2 of 2

Have you ever set an exciting goal, only to find yourself not making much progress? I think we have all experienced that! But there are tools available to us to help us set AND achieve our goals. In the first 90-minute session, we’ll discover the difference between a wish and a goal – and we’ll …

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PLAN Webinar: Turning Outward: What Does Your Community Really Want? with Linda Bruno

When you saw this title, you may have thought, “We turn outward every day, serving our communities!” And of course, you do. Sometimes, though, we serve our communities by giving them what we think they want. In other words, maybe we could be a bit more intentional in turning outward. The question then is, “What …

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PLAN Webinar: What Customers Really Want: Getting Back to Basics with Linda Bruno

Isn’t it wonderful when we can offer our customers the latest in programming and technology? They love it – and so do we! And yet…even when we offer the “latest and greatest,” that doesn’t guarantee a delighted customer. Of course, we should still strive to stay competitive in today’s fast-changing environment, but maybe we need …

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PLAN FLA Mini Conference

Join us on Friday, August 25, 2017, from 8:30 a.m. to 4 p.m. at Florida State University – Panama City for the PLAN FLA Mini Conference. Attendees will be welcomed to the conference by FLA President Robin Shader, Director of the Northwest Regional Library System. Keynote: Collaborators for the Future: Trends, Signals, and the Library …

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Helping Patrons With Local History and Genealogy Research

In this webinar, Florida Collection and Outreach Librarian Blake Robinson and Archives Reference Coordinator Miriam Spalding will discuss local history and genealogy resources from the State Library and Archives of Florida. Topics will include reference interview strategies, key local history/genealogy resources and outreach/programming opportunities. Register