Face-to-Face

PLAN Reference Interview Training

Workshop will cover: *ALA/RUSA Behavioral Guidelines *Psychology of Question Asking *Approachability *Questioning Techniques *The 4 “R’s” of Reference *The Active Librarian *Follow Up Presenter: Dave Tyckoson Location: Florida A&M University Samuel H. Coleman Memorial Library 1500 S. Martin Luther King Blvd. Tallahassee, FL 32307 9:00 A.M. – 4:00 P.M. ET Register via the PLAN website

PLAN Reference Interview Training

Workshop will cover: *ALA/RUSA Behavioral Guidelines *Psychology of Question Asking *Approachability *Questioning Techniques *The 4 “R’s” of Reference *The Active Librarian *Follow Up Presenter: Dave Tyckoson Location: University of West Florida John C. Pace Library Great Good Place (2nd floor) 11000 University Parkway Pensacola, Florida 32514 9:00 A.M. – 4:00 P.M. CT Register via the PLAN …

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PLAN Angry Customers Suck!

A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors! Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers with a mission to tell you how they feel. They really do suck! The good news is that you don’t have to let them …

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