Soft Skills

(SWFLN)Lee County:The Quick & Easy on Helping Unemployed Patrons

Description: Libraries exist for the benefit of the mind, right? Well as we all know when it comes to services for the unemployed libraries are usually the “go to” place. It is mandatory now for the unemployed to now enroll online. Presenter Nelson Villaverde will give hands-on experience to show how easy it is to …

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(SWFLN)Thinking on Your Feet – Using Improv Games to sharpen Quick Thinking Skills

improvisation skills workshop . . . Other Information:Sam Walch’s area of expertise is Communication, Language, Disability & Education Issues. ** For a visual of the FGCU Campus feel free to visit our Facebook page (Southwest Florida Library Network)for more information. Contact: Luly Castro lcastro@fgcu.edu Contact Number: 239-745-3720 Presenter: Sam Walch To register visit SWFLN’s Continuing …

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(SWFLN)2 Mini Workshops in 1: Difficult People & Personal & Professional Boundaries

This workshop will be two mini workshops in one! With our economy what is it recently; many people have expressed their stress in different ways. Learn how to deal with uncomfortable patron situations. Personal and Professional boundaries: Where do we draw the line? Other Information:Doctor Evans is an expert in the field of Conflict Management, …

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(SWFLN) CHARLOTTE COUNTY:The Quick & Easy on Helping Unemployed Patrons

Description: Libraries exist for the benefit of the mind, right? Well as we all know when it comes to services for the unemployed libraries are usually the “go to” place. It is mandatory now for the unemployed to now enroll online. SW Florida Works presenter will give hands-on experience to show how easy it is …

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(SWFLN)Collier County:The Quick & Easy on Helping Unemployed Patrons

Libraries exist for the benefit of the mind, right? Well as we all know when it comes to services for the unemployed libraries are usually the “go to” place. It is mandatory now for the unemployed to now enroll online. Presenters from SW Florida Works will give hands-on experience to show how easy it is …

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Listen Now! Handling Angry Customers with Tact & Skill (SWFLN)

The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it’s not usually the person, it’s their behavior) and gives you a step-by-step approach to help you effectively diffuse and resolve these situations. “Unlimited Access”! It’s as easy as …

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