Webinar

Developing and Maintaining E-Reader Policies and Procedures for Libraries

Tuesday, January 31, 2012 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min Early Registration: https://oclc.webex.com/oclc/onstage/g.php?t=a&d=717919875 As debates rage on about e-books, publishers and privacy, how are libraries approaching policies for managing e-readers? Join us for this webinar focused on the nuts and bolts of serving patrons with gadgets, including policies and procedures …

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Organizational Storytelling for Librarians: Using Stories for Leadership, Community, and Advocacy

Tuesday, January 10, 2012 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min Early Registration: https://oclc.webex.com/oclc/onstage/g.php?t=a&d=710379596 Join us for this webinar to learn about the process of leading and managing through organizational storytelling. Librarians can use personal stories within the organization for leadership (tell them who you are and why you are here), …

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Listen Now! Handling Angry Customers with Tact & Skill (SWFLN)

The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it’s not usually the person, it’s their behavior) and gives you a step-by-step approach to help you effectively diffuse and resolve these situations. “Unlimited Access”! It’s as easy as …

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