WebJunction

The WebJunction Experience: Find Your Learning Flow

Thursday, November 3, 2016 ♦ 3 pm Eastern / 12 pm Pacific ♦ 1 hour Registration: http://www.webjunction.org/events/webjunction/the-webjunction-experience.html  Find out how to make the most of the WebJunction experience from our very own online learning experts. WebJunction’s live and recorded webinars, self-paced courses, articles and resources can all play a part in helping you meet your learning goals.  Learn how to …

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Dealing with Angry Patrons (Online Course)

WebJunction Florida’s new course, Dealing with Angry Patrons, helps you improve your skills in dealing effectively with angry customers.  No one enjoys having to deal with an angry patron, but with proper preparation, and by developing a specific set of skills you can: Minimize conflict. Defuse patron anger. Identify the underlying issues so that you …

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Serving the 21st Century Patron (ONLINE) – SWFLN

WebJunction’s second online conference is coming December 1 & 2, 2010. Topics will focus on the changing needs, approaches, challenges and opportunities related to customer service in your 21st Century library. Browse the conference program, consider attending the conference with others in your library or region as an online conference cohort, and register now for …

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Training Available through WebJunction Florida

The Division of Library and Information Services is proud to announce WebJunction Florida. This Web site provides Florida library staff access to free, self-paced online courses. Course topics include: Application Software Customer Service and Interpersonal Skills Library Management Library Services Networking and Security Organizational Management Personnel Management Technology Web Design and Development The complete list …

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