Conflict is natural within the workplace and a predictable part of working with others in an organization. Unfortunately, it also negatively affects morale, motivation, communication, attitudes and the productivity of the team. This interactive and engaging webinar will give you information to help you handle situations of conflict appropriately so that your conflicts can be resolved and your teams can work more harmoniously.
Participants will learn and begin to master:
- Valuable communication skills to use in situations of conflict
- Three techniques to help members work through difficult team situations
- Turning team conflicts into positive outcomes
- Helping the new and experienced employees respect each other and each others’ opinions
Presented by: Andrew Sanderbeck
Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.