Wednesday, February 16, 1:00 – 2:00 pm
What are the experiences that we are creating for our customers as they utilize our products and services? Is it a satisfying experience to be a customer of your library? What do we do when we have service failure? Do we have a recovery plan to keep the customer coming back? This webinar focuses on the how to’s of creating experiences with and for our customers and gives you a head start over your competition in the understanding the hottest topic in Customer Service today: Service Recovery.
Virtual Trainer: Andrew Sanderbeck
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