The Key to Conflict Management

Participants will learn and begin to master:

  • How to recognize conflict
  • Key points in dealing with conflict
  • How to recognize the risks of unresolved conflict
  • How to begin the conflict resolution process
  • An understanding of why difficult people are difficult
  • How to stay calm in difficult situations
  • Specific ways to deal with anger

October 23, 2013
9:00 am – Noon CT
Register on PLAN’s website.

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