The Paraprofessional Series: Advocacy from the Front Lines

The Paraprofessional Series includes four one-hour webinars geared toward library support staff or any staff interested in professional development.

Pt. 1: Advocacy from the Front Lines of the Library

Promoting the value of your library on a daily basis is not just the responsibility of the library director and administration. Being on the front lines, you are in a position to advocate to patrons everyday!

This webinar explains how to look for, identify and deliver “advocacy messages” to your patrons. Additionally, we’ll list ways to include advocacy in every interaction with your patrons while continuing to give great customer service.

In this session, you will learn:

•How to promote the value of the materials and services you provide into your everyday interactions with customers
•How to promote your value, as a library employee, to your customers without them even knowing it
•How to promote the value and importance of the library to non-library users

Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

Staff from Florida libraries may register for this workshop at no charge. Priority will be given to SEFLIN members. Non-members will be placed on a waiting list and added as space permits after the registration deadline.

Please register on the SWFLN CE calendar at

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