- Use the Ladder of Reasoning technique to check assumptions before actions and reactions are taken
- Use balance of advocacy and inquiry to get the full story
- Listen skills and identifying problem
- Leverage tips on embracing a collaborative approach and focusing on issues not people
Lauren Burnett is president of the Center for Inner Quality. For over 25 years, she has provided professional development workshops for leaders and staff, consulting and key note speaking presentations to increase the effectiveness, empowerment and emotional intelligence of people in the workplace.
Dec. 5, 2012
9:00 – 10:30 am CT
Register at PLAN’s website.